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It makes the noise while it is running ( washing and spinning)
The drum does not move in and out or side to side like it is loose. When it does not operate it does not make a noise (filling with water). It does not sound like a ball bearing going bad - more like something is loose. When I hold the side of the washer the noice is less.
This machine is not user friendly for a lay person to open up any further than we did. We will need a service call to Sears.
I certainly will let you know after Sears mechanic was here what the problem was.
Thank you for trying to help .
We just want this one time to pay the $30 not - a monthly fee of $30 on our credit card.
The technichichan from Sears was here. Everything is ok and the sound supposedly is coming from the pump but according to him, it is not an unusual noice.