Thank you for using Just Answer. My name is Justin. I will work hard to help you solve your problem, start to finish. As we move forward with your problem, please remember to provide positive feedback after you accept my answer. You will still receive additional assistance at NO EXTRA CHARGE should you require it. Now, let's get started shall we... Please provide your model number, serial number and product ID. This tag is generally seen by looking over the top of the console, and it's usually located on the back side of the console. Thanks, I'll be awaiting your reply.
Thanks, XXXXX XXXXX the serial number and product ID please? The product ID will start with a 9 followed by 4 digits and a letter