Hello, Thank you for using this service, I will be helping you with your problem today
can you open the freezer and tell me if theres any frost at all on the back wall behind the food ? check real good. you said you unplugged this was there frost last night ?
I can't figure out how to remove the panel
okay, there is one thing you can try. leave it unplugged for the rest of the day and leave the doors open. this should defrost it by this evening. then plug it back in and try it again
see if air comes through then.