Hi. I'm Smitty. I am a professional appliance repair consultant here to help you diagnose, and repair, your appliance.
The problem is a plugged up condensate drain line.
When the unit defrosts the evaporator coils the water is drained through a small hole below the evaporator coil. If it gets plugged up the condensate just overflows into the freezer giving you what you have now.
To resolve the problem you need to remove the back panel inside the freezer compartment. At the bottom of the evap coils is a small hole. Use a turkey baster and some boiling hot water to flush it out with. Once clear the condensate will drain to the catch tray where it is evaporated back into the ambient air of the kitchen by the heat of the compressor.
Thank you for trusting me with your problems.
The Home Smithy


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