How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy Your Own Question

Randy
Randy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1300
Experience:  25 years of overall experience: Owner and technician of own appliance repair business.
Type Your Appliance Question Here...
Randy is online now
A new question is answered every 9 seconds

we have a GE Front load washer model # XXXXX Out of

Resolved Question:

we have a GE Front load washer model # XXXXX Out of the blue, if you will, (scared me to death) on the last high speed spin, it made a terrible rumble... i mean i thought it was going to go threw the wall! It's 5 years old... payed over 700.00 for it.... my dad says after 3 years replace... I'm not sure i'm ready to do that yet. My kids say the shocks are done. And at 39.00 bucks each x 4 or 6, that's a lot. I don't think personally all can go at one time... but i'm just a mom... I do know, that i would never buy another front loader... what's your thought? repair... my boys can do, if they know what it needs or buy? thanks much, Debbie
Submitted: 1 year ago.
Category: Appliance
Expert:  Randy replied 1 year ago.
Hello Debbie my name is XXXXX XXXXX X am here to assist you. Okay, first when you open the door does the drum sit even with the door all the way around or is it sagging towards the bottom of the washer?
Customer: replied 1 year ago.
looks pretty even
Expert:  Randy replied 1 year ago.
Okay, now when you turn it by hand does it turn evenly and smoothly with a slight resistance? Also the rumble did it also kinda sound like a jet engine?
Customer: replied 1 year ago.
yep, a jet engine. it moves pretty evenly, best i can tell
Expert:  Randy replied 1 year ago.
Okay, I hate to be the bearer of bad news but you might as well as get a new washer. What has happened is the outer tub bearing is going bad. In a nutshell the inner tub has a shaft that goes through the outer tub via the bearings. This shaft is connected to a wheel that has a belt on it to turn your inner tub. The bearing prevent any water from the inner tub to get out. So, you need to replace the bearings as the shaft is rubbing against them. Now if you do it yourself the tub runs about $500 and 4 hours of labor. To have a repairman to do it will run $650 to $700. So, that is why I say you will be better off getting a new washer. I am her for further assistance and thank you for your time and patience, Randy.
Customer: replied 1 year ago.
what caused it? is there a recall from GE on this washer. just doesn't seem fair... thank you much.... you get an A+
Expert:  Randy replied 1 year ago.
There is no rhyme or reason as to the cause. It is characteristic of front load washer and it doesn't matter the brand. I have seen front loaders last for 10 years and never have that happen and then I have seen it happen after a couple of years. No one knows what really causes it but it only happens on front loader. I know it sucks and all manufacturers know it happens. My theory is that it stops that "Lonely Maytag Guy" from being so lonely. Again sorry about the bad news but you can get a great top loader for less than the repairs of yours. Thanks again, Randy.
Randy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1300
Experience: 25 years of overall experience: Owner and technician of own appliance repair business.
Randy and 4 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
went and bought a top load maytag... grumble, grumble! I was wondering, before we drag out the front loader... any parts from it that could be used on the dryer? You were great! Debbie
Expert:  Randy replied 1 year ago.
To be honest, there are no parts that you can use for the dryer. The only possible part to interchange would be the top of the washer or the bottom front panel below the door. However, these parts you will never have to replace unless they completely rust out which I have never seen happen on a dryer. Great job on your part and you will be happy in the long run.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.