I have a Whirlpool Refrigerator (model WRT579SMYB) top freezer style that I bought in January 2012 (new). There is a wide temperature differential between top shelf & door vs. the bottom shelf. The milk on the door is 40-43F the bottom shelf is 21-26F and the food freezes, especially on the back half of the bottom shelf. The temp swings 3-6 degrees vs. time. The fridge is not 'stuffed' and we don't put food close to where the air comes out. I've had 7 visits from factory service people; they've replaced the thermistor (temp sensor), and the controller. We've rearranged the shelves different ways, and still the food freezes. I contend that the issue is that the glass shelves (vs. wire shelves) go right up to the compartments on the door and don't allow the air to circulate vertically. Exacerbating the problem, to be energy efficient, they only run the fan when the compressor runs, which is a low duty cycle, so there is not much forced convection.Is this a fundamental problem or is there something else we should try? If we need to get a new fridge, do you have any thoughts about another model in the Whirlpool line (including Amana, Maytag & KitchenAid) that might be better? They want to just exchange it, which I'm pretty sure will be futile.
Type of Appliance: Refrigerator
noted in question
Appliance Service Technician with 10+ years experience.
You said: "It is just a design flaw that is and has been redesigned." Are there any of the top freezer models that you know have been redesigned and that you would recommend?
Thank you for the positive rating and feedback. It is greatly appreciated. Give me until the end of the day to research the models that have been redesigned. I will get back to you here. Thanks again.
Hi Jon -- You said: "It is just a design flaw that is and has been redesigned." Are there any of the top freezer models that you know have been redesigned and that you would recommend?
Yes. And I am sorry I am not getting back to you until now. My apologies. Below is a link to whirlpool and the refs that have the new temperature management system designed into the machine. http://www.whirlpool.com/Kitchen-1/Kitchen_Refrigeration_Refrigerators-3/102110023+4294967032/Any one of these will work for you. If you don't want whirlpool they are also made in other brands like GE, frigidaire and others. Just go to their websites and search for the ones ou like with the same temp management systems. But again, I would recommend staying with a whirlpool. They will last you longer. Get back to me here if you need anything else and I will help you more. Thanks