Hello, Thank you for using this service, I will be helping you with your problem today
can you open the freezer section and tell me if theres any frost on the back wall behind the food ? any at all ? look real good, move the food if you have to.
I checked in the back and there is a layer of frost covering almost the entire back wall of the freezer
okay the issue is the defrost thermostat. remove the back panel in the freezer behind your food and take a hair dryer and defrost all the coils, the defrost thermostat is located on top of the coils, hers a link to order it. http://www.repairclinic.com/PartDetail/Defrost-Thermostat/WR50X10068/1170024?modelNumber=PSS26NSTASS its around $9.00, hope this helps. the only thing I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done rather than rating me with a 1 or 2 smiley faces please use the (continue conversation) link and tell me what else I can do or what else you would like to know so that I can get you that information so I can improve my customer satisfaction rating. You may receive an email with my answer if so please sign back in and accept on the site itself. Its the only way I get paid for helping you. thank you and best wishes , Bryan
The Sears repairman looked at my refrigerator today. The result is that the thermostat was fine, the computer board was fine and there was no freon leak. The correct diagnosis was that due to the power outages in the MD area, all that needed to be done was to unplug the refrigerator and then replug it back in to reset the system. I am now returning the thermostat I purchased and paying $145 for the service call and $30 for your advice