Hi, I have a Kenmore Elite He3 washer model #11044826300 and it keeps making a beeping noise with an error code that flashes FO2 and won't drain. It is full of water with clothes stuck in it, I washed 1 load just fine before this happend please help
Brand: kenmore elite
Type of Appliance: Washer
I tried checking the hose for clogs and draining out the water, resetting by pushing the drain/spin and the no spin button with the prewash button 4 times to run diagnostics and all it did wash fill back up with water stop and start beeping again
Hello, and thank you for using this service. I'll be helping you with your problem today.F02 means that the washer isn't draining properly, so the error code is accurate since you say that the washer won't drain. There is a drain catch inside the washer that you will want to access and clean if you're getting this drain error. To access the drain catch, tip the machine backwards and lean it against the wall at a 45 degree angle or so. Remove the 3 screws along the bottom of the lower front panel. The lower front panel will then pull down and off. There is a 3" diameter plastic twist cap directly under the tub mounted to the floor. This is your drain cap. Unscrew the cap and clear any debris inside the drain catch. If you find nothing and the drain hose is clear, replace your drain pump.All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done and rate a 1 or 2 star please consider using the "continue conversation" link and telling me what more I can do or what more you would have liked that was within my power so that I possibly give you that information or help me improve my customer satisfaction rating.
I already cleared the drain catch and cleared out the debris that were in the hose and still it just fills back up with water giving the same error message and won't drain. I have uplugged it tried to run a cycle and still it either gives the SUDS or FO2 error message
OK so if you're still getting SUDS or F02 and the drain catch is clear, then the drain pump itself just needs to be replaced. Below is a link to the part you need to order and replace.CLICK HERE
ok if I replace the drain pump and it still doesn't drain then what would be the problem at that point? Is there a sensor or something that would need to be replaced since it is computerized
There is not a sensor that would stop the washer from draining. If the washer still doesn't drain then you'd have a bad control board (but this is very rare). You can test before you replace the pump if you have a multimeter. Test for 120 volts to the drain pump and if it has 120 volts and it won't drain, then replace the drain pump. If you don't have 120 volts, then you'd need a new main contorl board.
and it should drain and spin like a normal cycle once pump replaced
yes. The washer will not even attempt to spin if it doesn't drain.
ok awesome. Is this something I can do myself or should I call out a technician
yes, if you cleared the drain catch yourself, you can replace the drain pump yourself---it's very straight forward and very easy. Make sure to unplug washer first before replacing the pump of course.
alrighty then, thank you for answering my questions as I like many others is strapped for cash and stressing over busted washer but you eased that for me. One last question before I make my rating, would you know how to get the mildew smell out of the washer and off of the rubber seal
The mildew smell is just a classic problem by all front load washers. You can never remove it completely but the best thing you can do is leave the door cracked open when not in use, wipe out the front rubber gasket with bleach and then run a cycle every 3 months with a product called Affresh Tablets. The tablets are sold at almost all Home Depots or Lowes or Wal-Mart, etc...
7+ years being an appliance technician with factory training