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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9249
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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Whirlpool Refrig/Freezer with Veriicle Ice Storage Bin iceing

Customer Question

Whirlpool Refrig/Freezer with Veriicle Ice Storage Bin iceing up. Motor OK. Will not dispence ice as frozen water in delivery shoot. Model ED2KHAXVBOO
Submitted: 4 years ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 4 years ago.
if you remove the ice container and look down into the dispenser housing from the inside of the freezer door does it look as if the dispenser door is closing all the way ?
Customer: replied 4 years ago.
Yes. Door closes OK.
Expert:  Whrlp Master Tech replied 4 years ago.

was the freezer door left open recently ?

And is the internal temperature of the freezer ok ?

Customer: replied 4 years ago.
You HAVE NOT solved the problem
Expert:  Whrlp Master Tech replied 4 years ago.
If you answer my questions I might be able too!!!!
Customer: replied 4 years ago.

Freezer door is closed


Temperature is lowest it can be.

Expert:  Whrlp Master Tech replied 4 years ago.
the freezer is set at it`s lowest ,but is everything frozen solid ?
Customer: replied 4 years ago.
NO. Items in freezer are OK. I melt the ice out of the despenser and it all works OK. The next day is is frozen up again
Expert:  Whrlp Master Tech replied 4 years ago.
are the cubes in the container frozen /stuck togeather when this happens ?
Customer: replied 4 years ago.
YES. Cubes are 4 to 5 half circles stuck together.
Expert:  Whrlp Master Tech replied 4 years ago.

ok so then it sounds as if the water is coming from the icemaker itself .

are the cubes larger or smaller then normal ?

Customer: replied 4 years ago.

The cubes are normal size. The dispenser also dispenses clear water.


The water valve may be leaking, hence, freezes the pathway for the ice.


 

Expert:  Whrlp Master Tech replied 4 years ago.

yes the water has to travel from the icemaker mold thru the cubes in the container to accumulate under the container in the dispenser chute .

Here is a link to the water inlet valve .

This parts link is for part number and price reference only,, you can purchase the part at any local Appliance parts dealer in your area.

http://www.searspartsdirect.com/partsdirect/part-number/Whirlpool-Parts/Refrigerator-Parts/(NNN) NNN-NNNN0046/106/Model-ED2KHAXVB00/1198/0165000?keySuffixId=NA&pathTaken=partSearch&pathRender=modelComponent&documentCompId=W1002173&diagramPageId=0 0012&productTypeId=x&searchModelNumber=ED2KHAXVB00&subCompDesc=Icemaker%20parts&brandDesc=WHIRLPOOL&modelDesc=REFRIGERATOR&blt=11&shdMod=ED2KHAXVB00

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