How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask The Home Smithy Your Own Question

The Home Smithy
The Home Smithy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9508
Experience:  30 years repairing appliances
Type Your Appliance Question Here...
The Home Smithy is online now
A new question is answered every 9 seconds

Whirlpool Duet Washer, about 1 yr old. WFW9470WW01, Ser # XXXXX We

Resolved Question:

Whirlpool Duet Washer, about 1 yr old. WFW9470WW01, Ser # XXXXX
We keep getting a F21 code on the display. I took off the bottom cover and drained it via the large trap/plug near the pump, right in front center. Water came out and trap was clear with exception of two very small lego pieces. We then removed the drain hose from the back and blew through it and it pushed some water out that had been sitting in bottom of hose loop, but was then clear. Washer worked for one or two cycles and then seized up again with same code. Any ideas on what to do next? It has been working well for the past 9-10 months.
Submitted: 2 years ago.
Category: Appliance
Expert:  The Home Smithy replied 2 years ago.

Hi. I'm Smitty. I am a professional appliance repair consultant here to help you diagnose, and repair, your appliance.

First off if the unit is less than a year old you should call for service under the units warranty. They will repair it for free.

That known...

The diagnostics says to replace the pump if doing as you have doesn't resolve th eproblem.

I would like you to do one more test before you replace it though.

With the unit in a drain cycle measure the voltage going to the drain pump. Make sure it is 120vac. If it is less than that please let me know what it is. You may have a main control board issue.

If the voltage is up to snuff then go ahead and replace the pump.

The reason it ran good a couple times and then died again is anybodys guess. That is why I want you to confirm the 120 volts before you replace the pump.

Thank you for trusting me with your problems.
The Home Smithy


Please select a POSITIVE RATING (Ok Service or better) and a bonus is appreciated. This is how your professional receives credit for their time.
If for any reason the rating box is not visible, or you are unable to enter a rating, please let your professional know.
This is ment to be a running dialogue, and for this reason it is very IMPORTANT that you reply using the REPLY TO EXPERT tab if more information
is needed at any time BEFORE rating.
Please remember to ONLY rate an answer when you are 100% satisfied.
If you feel the need to rate Poor or Bad Service, please STOP and reply to your professional via the REPLY TO EXERT tab with
the issue you have. They will be happy to continue further and do everything they can to provide you with the service you seek.

Customer: replied 2 years ago.
Is the main control board a known weakness in this machine?
Expert:  The Home Smithy replied 2 years ago.
For the most part no, but they can be. As new as your unit is it shouldnt be needing a pump either. The toys may have caused that though. If they jam the impellar for any legnth of time it can strain the pumpand cause it to fail prematurley.
Customer: replied 2 years ago.

Good point. I think I'll try to track down the purchase paperwork and see if still in warranty, or if I bought an extended warranty. This machine is in our daughters home. If not in warranty, I'll probably pull the pump to see if something got beyond the trap and into the pump itself.


 


One more thing... I noticed when it was spinning and draining, there were some loud clicks happening, like relays pulling in or something, but louder than I owuld have expected. My daughter said they've always been loud. Does that sound normal to you?

Expert:  The Home Smithy replied 2 years ago.
The relays on this unit are not loud. They are pretty small as relays go. More than likely there is an underwire or something like that stuck in one of the holes in the tub and it is hitting occasionally. Use a strong flashlight and check the tub holes real good. Use a pair of needle nose pliers to retreive the wire.
The Home Smithy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9508
Experience: 30 years repairing appliances
The Home Smithy and 4 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.