How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Barry G. Your Own Question

Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6411
Experience:  27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
11179659
Type Your Appliance Question Here...
Barry G. is online now
A new question is answered every 9 seconds

We have a 2006 Kenmore Coldspot (Model #106.55382400) which

Resolved Question:

We have a 2006 Kenmore Coldspot (Model #106.55382400) which has stopped making ice for first time since we've owned it.
Submitted: 2 years ago.
Category: Appliance
Expert:  Barry G. replied 2 years ago.
Hello my name is XXXXX XXXXX you for choosing our service.

Loosen the 2 screws over the top of the ice maker and remove the bottom screw under it if there is one there. Check the tube that comes through the rear wall of the freezer, is that tube clogged with ice?

Thanks,
Barry
Customer: replied 2 years ago.
I do not see 2 screws.
Expert:  Barry G. replied 2 years ago.
Sometimes there are holders, whichever it is they will be in the area of the blue arrows in the picture below.

Barry
CLICK TO ENLARGE
graphic
Customer: replied 2 years ago.
I cannot see the ice maker from the view exhibited. I'm looking at a white cap (appears as left end of your picture?) w/instructions. Neither do I see or feel the caps you referenced.
Expert:  Barry G. replied 2 years ago.
Thats ok there is another way, pull the refrigerator out. There is a water line that runs down the back wall behind the freezer. Follow that line to its connection point. You may need to remove the lower rear cover to get to it. Have a bowl with you and a towel plus a 5/16 and 1/4 inch nut driver. Unplug the refrigerator, remove the blue water valve back there that line connects too. Then remove that line and catch the water in the bowl. Dry what you miss with the towel. Then blow air through that tube. Were you able to blow air through that tube?

Thanks,
Barry

Customer: replied 2 years ago.
This could take awhile;do we stay connected, etc?
Expert:  Barry G. replied 2 years ago.
Yes I will be here several more hours, please take your time and be safe.

Barry
Customer: replied 2 years ago.
My wife just informed me there was water in the icemaker which is now frozen but the arm will n ot move to where it flips the ice out.
Expert:  Barry G. replied 2 years ago.
Tape the door light switch so the lights stay off for a while. 5 minutes or so, then check and see if it has moved. Also is the arm in the down position?

Barry
Customer: replied 2 years ago.
Light goes off when we close the door(need to avoid defrosting freezer items) and the arm is down. I'll wait 5 minutes. We wonder if it may be the motor/movement device in the ice maker?
Expert:  Barry G. replied 2 years ago.
This is what I would do. Tape the door light switch, the ice maker is tied to the switch. When the lights go out that is only half of the switch. It still has to make the secondary contact which is totally separate from the lights. Leave it a few hours and see if it makes ice. Sometimes when a switch gets weak it will do that.

Save this page to your favorites so you can return later. You can click that and return right here, let me know what happens.

Barry
Customer: replied 2 years ago.
OK. Taped switch, closed door. Water dispenser on door appears to be working fine.
Expert:  Barry G. replied 2 years ago.
Did any ice dump yet? No rush I am just asking.

Thanks,
Barry
Customer: replied 2 years ago.
None yet; water dispenser is working. Go ahead and run your fee on the credit card. Thanks for trying to help.
Expert:  Barry G. replied 2 years ago.
I don't want to try, I want you to have enough help to fix it. Its not fair for me to ask for money unearned.

If the ice maker has filled but not dumped and the freezer temperature is normal you will need to replace the ice maker module. The ice maker module is the part under the white endcap you face when you open the freezer door. Its about 4 by 4 inches. That comes off. There are some slots under the bottom of the ice maker and over the top of the ice maker. They are located between the black and white part where they meet. It pops right off.

Under that are 4 screws, remove those screws and the tan/brown part under that comes out. Replace that part and it should work fine as long as the freezer is as cold as normal. The part is linked below and be sure to unplug the refrigerator before changing it. There is a picture there so you can see what it looks like. You might shop around and find an ice maker whole for near that price.

http://www.repairclinic.com/PartDetail/Control-Module/W10190935/1469018?RCAID=1000064

If you have questions about my answer please click the "Reply To Link" arrowed in the picture below. I will be happy to explain anything that is not clear.

Also if you decide to give me a rating and have a problem doing that please let me know.

Thanks,
Barry
CLICK TO ENLARGE



Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6411
Experience: 27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
Barry G. and 4 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Barry G.
Barry G.
6290 Satisfied Customers
27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.