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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Ice machine makes ice but will not move it down the shoot.

Customer Question

Ice machine makes ice but will not move it down the shoot. I have dislodged anything that might be blocking or preventing it from working. There is a motor type sound that goes on and then off. Help?
Submitted: 4 years ago.
Category: Appliance
Expert:  Appliance Tech Larry replied 4 years ago.
Hello I'm Larry and I will use all my training and knowledge of 40 years to help you with your Problem today ,, thanks

may i have the model number
Customer: replied 4 years ago.
Hi Larry,
On the front of the manual it says 106.5814*801...............is that the number you need?
Thanks Karen
Customer: replied 4 years ago.
there is another number at the bottom of page.
W10203209A .maybe that is it.
Expert:  Appliance Tech Larry replied 4 years ago.
that will work ,, open the door, press and hold the light switch and tell me if the auger of the bucket turn when you press the lever
Customer: replied 4 years ago.
Om my I am doing this for my friend who is 90 yrs old. I am on my computer at my house and won't able to try that till later this afternoon when I am over at her house.
Expert:  Appliance Tech Larry replied 4 years ago.
that's ok ,, i have to leave for a doc appt today and it will be about 5pm this afternoon so this should work out good ,, thanks
Customer: replied 4 years ago.
Okay Larry, ..........if I don't get back to you later it is because I am taking Dixie(90 yr. old for 2 MRI's this afternoon.) I think tomorrow would work better.
Thanks so much so far.
Take Care,
Karen
Expert:  Appliance Tech Larry replied 4 years ago.
Karen i will be on tomorrow so that will be fine, i understand