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Ask Chas Your Own Question
Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16444
Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
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RR-pc

Customer Question

my freezer work great. but my religerator below .is not get cold at all
Submitted: 4 years ago.
Category: Appliance
Expert:  Barry G. replied 4 years ago.
Hello my name is XXXXX XXXXX you for choosing our service.

Look in the fresh food section up near the top for model/serial sticker and post the model number. I need the model to be able to see the diagrams.

Thanks,
Barry
Customer: replied 4 years ago.
modlets20gbncww
Expert:  Barry G. replied 4 years ago.
Thank you, XXXXX XXXXX the freezer is working fine, I need to know can you look and see if there is any frost at all on the inside freezer rear wall?

Also is the fan blowing air in the freezer?

Thanks,
Barry
Customer: replied 4 years ago.
no frosti in freeze at all donit know
Expert:  Barry G. replied 4 years ago.
Is the fan in the freezer operating?

Thanks,
Barry
Customer: replied 4 years ago.
i can not see it or hear it
Expert:  Barry G. replied 4 years ago.
You will need to unplug the refrigerator, then remove the rear inside freezer wall. Once you get that out you need to see if the fan blade is freely turning or not. That fan is what circulates the air to the fresh food section.

Is the fan blade stuck?

Thanks,
Barry
Customer: replied 4 years ago.
there is know way to take out the inside freeze wall no screws
Expert:  Chas replied 4 years ago.
Hi, my name is Chas, I am hoping that I will be able to help you with your problem today..

What brand is this unit?
Customer: replied 4 years ago.
the fan is working and no frost 0n the coil now what
Expert:  Chas replied 4 years ago.
What brand is this unit?
Customer: replied 4 years ago.
hotpoint
Expert:  Chas replied 4 years ago.
Will please double check the model number of the unit? This number you gave does not come up in our databases
Customer: replied 4 years ago.

i gave you all the infornation but no replied till need to know what to do

Expert:  Chas replied 4 years ago.
The model number you give is not correct, I need you check it again,
Customer: replied 4 years ago.
i wii look at it monday and get back to you .the back of freezer i just pull off could see the fan it is runing and the coil is not frost. thank you ken
Customer: replied 4 years ago.
modle number--- hts2ogbncww
Customer: replied 4 years ago.
model number----hts20gbncww hope this help ken
Expert:  Chas replied 4 years ago.
Are the coils cold back there?
Customer: replied 4 years ago.
yes that how the freeze is cold
Expert:  Chas replied 4 years ago.
On the side of the coils you need to replace the defrost thermostat, this is part number WR50X10039, You can order the parts you need from the following places, www.apwagner.com, www.repairclinic.com, www.searspartsdirect.com, or www.partstore.com, all of these places offer easy returns and reasonable prices for their items.

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