How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jon Your Own Question

Jon
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3456
Experience:  Appliance Service Technician with 10+ years experience.
Type Your Appliance Question Here...
Jon is online now
A new question is answered every 9 seconds

II replaced the controller board with a brand new identical

Resolved Question:

II replaced the controller board with a brand new identical part. Now neither the broil or the bake elements work. The test of the BA terminal now shows 120V at the terminal with the wire removed. Something else must have gone wrong. Specially since the broil element used to work with the defective controller. help.!
Submitted: 1 year ago.
Category: Appliance
Customer: replied 1 year ago.
Relist: I still need help.
I am still stuck with the oven not working after doing what (Kelly) recomended.
Expert:  Jon replied 1 year ago.
Hello

My name is XXXXX XXXXX X am an authorized Electrolux and frigidaire service tech and I can help you better today.

I don't have access to what you and Kelly went over previously so could you please feel me in on what was the initial problem with your range? Include the full model and serial number to.

Get back to me here and I will help yo diagnose the problems you are having on your machine.

Thanks.
Customer: replied 1 year ago.
My bake element was not working (broil was) I switched wires from broil to bake the bake element was working. After doing some tests Kelly told me the controller board was bad. I got a new controller and wired it exactly as the old one. Now neither the broil nor the bake heat up. Everything else is working ok.
Expert:  Jon replied 1 year ago.
Where did you get the board from? Are you sure it is a good board?

If so, disconnect the wires from the bake element and put wires from your meter to the wires from the bake element and see if you have power in a bake cycle.

But please before doing any work to this machine turn the power off and unplug the unit. Then when wires are in the bake element wires and not touching any metal put the unit back on and in a bake cycle and check to see if you have power.

If you have power but the bake element still doesn't work you have a bad element. If no power then you have a bad board.


Run that check and get back to me here and I will help you more.
Customer: replied 1 year ago.
I did exactly what you suggested. one wire has 120V and the other one about 3V. I got the identical part from appliancepartspros.com, it made by Frigidaire
Expert:  Jon replied 1 year ago.
Ok not good.

You should have 220volts to both. Can you check the wore to make sure that it is not cut or spliced or damaged in any way?

That is the problem though. You are not getting full voltage to the bake element. You may not have needed a new board.

I would suggest removing the oven or range from the wall and removing the back panel and checking the wires. Including the main terminal block. Make sure that they are all connected properly. And if they are and none of the wires are damaged either. Then check you breaker to the oven range and make sure that both of the circuits are flipped on and not half tripped. Because that could give you half voltage. Which would power the top but not the oven

You could always flip tiebreaker off completely then set it back on completely then recheck for full 220 voltage to the bake element.
Customer: replied 1 year ago.
Okay, there are 120V on terminal 1, terminal 2 is 0V (GND) and terminal 3 has 120V. This is on the back of the oven.
Expert:  Jon replied 1 year ago.
Ok good.

Now do this with oven power off.

Remove the oven bake element. And put your meter leads on the wires that were connected to the element. Then set meter on ac voltage again. Then turn the oven back on and set to a bake cycle and hit start.

What voltage do you get in a bake cycle to the wires to the element?

If you don't have full voltage to the wires then you have a bad wire somewhere. And it would need to be checked first before doing anything. And also make sure that you have the circuit fully on. Also check the power the outlet. If all of that is good then you Definitely have a bad wire somewhere.
Customer: replied 1 year ago.
the voltage between the two wires is about 110V when the relay makes a clicking sound it drops off then another click and it is back to 108 or so. Between wires and ground is 120V and other is about 3v.
Expert:  Jon replied 1 year ago.
Ok..

Yo are getting half voltage to the board and to the element. You should be getting 220 volts to the wires to the element from the board.

Are you sure that your breaker is fully open? Sometimes these units can half trip the breaker at the main box of your house. Which would give you half voltage but enough to work the top unit which only requires 110v..

I would check that first. Locate the breaker for the unit and switch it off fully. Then switch it back on fully. The check the power. And if you still have half power check at the main terminal block to the machine. Between red and black or left and right you should have 220v. Then from either left or right wires to center you should have 120v. If you don't have voltage there turnoff the power again and check the voltage at either the cord or the outlet.

I am going to say that somewhere along from the breaker box to the machine your are not getting full voltage. So please please check that first before doing anything else to the machine. It will save you a lot of time and trouble.

And if you find that th problem was the breaker put the old board back in if you have it. Because it was most likely good and didn't need to be replaced. And hopefully you can either return it or sell it back to them or any one else.

If you feel that I have helped you today please remember to rate my performance below today with ok service or better so that I can get credit for helping you. And if you feel that I don't deserve that kind of rating yet please don't leave negative rating. Just simply hit the continue conversation link or reply button below and comeback here. So that way I can help you more until you are completely satisfied.

And after rating positively,should you have any more questions, you can come back here at any time to ask me more questions and I will help you more for no additional charge.

Thanks again.
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3456
Experience: Appliance Service Technician with 10+ years experience.
Jon and 6 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.