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Appl-Tech
Appl-Tech, Service Technician
Category: Appliance
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Experience:  Over twenty seven years in the appliance service business
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the power went out and shen I went re set my clock on my whirlpool

Resolved Question:

the power went out and shen I went re set my clock on my whirlpool slide in stove the read out went to letters and now none of the buttons work and I cant find how to reset it help please.... I unplugged it for half hour but still didnt work
Submitted: 2 years ago.
Category: Appliance
Expert:  Appl-Tech replied 2 years ago.
Hello, and thanks for letting me help you with the problem on your range.
May I get the model number off the label off the range?
Also you say 'letters' what letters are appearing on the display?
Thanks
Customer: replied 2 years ago.
YGY397LXUB-D YGY397LXUB03 SERIAL NUMBER DO3292786
not sure which of the model numbers is right as both those numbers appear in two different spots on he back of the stover

OFF READ PANEL AT FRONT
IN RED 5A6(b)
IN Blue 6(b)AT(7)H
Expert:  Appl-Tech replied 2 years ago.
If you have powered off the range and still get nothing to display normally on the clock, then I would say that you had a power surge and the clock is damaged. You should not be getting letters and numbers on the display. This is a common problem that I have seen when customers have had power interruptions. When the power comes back on it can surge past the normal voltage for a brief time and over power the delicate electronic components in the digital displays. You will need to replace the control to fix it.
The part number that you would need to order is W10203701
Appl-Tech, Service Technician
Category: Appliance
Satisfied Customers: 545
Experience: Over twenty seven years in the appliance service business
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Appl-Tech
Appl-Tech
Appliance Technician
545 Satisfied Customers
Over twenty seven years in the appliance service business