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gst85
gst85, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3972
Experience:  i have over 15 yrs experience in home appliance repairs and installs
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Hello, My freezer is not cold enough and wont freeze certain

This answer was rated:

Hello,

My freezer is not cold enough and won't freeze certain items. Ice cubes will not be produced unles we press the reset button...
it is freezer/fridge combo ( side by side), there is no issue with the fridge side.
Help! This fridge is only 1 1/2 years old....
Thank you.

gst85 :

hi there.


 

gst85 :

do you have the model number?.are your items not fully frozen?

Customer:

Hi

Customer:

it is RS263TDBP


 

gst85 :

could you hear the fan runing?

Customer:

some of them are fully frozen like seafood, meets, veggies but liquid stuff like otter pops are ice cream don't freeze

Customer:

yes i can hear the fan


 

Customer:

actually the items are getting soft in there now


 

gst85 :

okay open the freezer.can you see any frost forming at the wall?


 

Customer:

no frost nor ice but it is quite cold in there like a fridge on high


 

Customer:

if i press on the reset button of teh ice maker, they will fall in teh tray but not automatically.


 

gst85 :

ok so if the freezer is not that cold then your fridge section will NOT cool as well either.can you pull the fridge forward to just enough to access the compressor?

Customer:

it is very heavy,I'll try


 

gst85 :

take your time please.


 

Customer:

ok it's pulled out - the back is completely covered


 

gst85 :

okay.remove the lowr cover?


 

gst85 :

lower


 

Customer:

there 2 vents at the bottom the freezer one blows out coolish air and teh fridge one warm air


 

Customer:

ok


 

Customer:

where the vents are?


 

gst85 :

ok so you see one short vent and the other is long.correct

gst85 :

sheet metal covers?


 

Customer:

done


 

Customer:

yes sheet metal covers


 

gst85 :

ok great.now fan you see a fan running next to the compressor?


 

Customer:

yes it is running smoothly


 

gst85 :

now touch the compressor.does it feel warm or hot to touch?

Customer:

it's very hot


 

Customer:

the linoleum under the compressor is brownish too


 

gst85 :

ok so what would tell me that it is overheating which is basically is a bad compressor?


 

gst85 :

since it is only 1 1/2 year old do you know if it is still under warranty?


 

Customer:

meaning? a new compressor?


 

Customer:

warranty is over unfortunately


 

gst85 :

that is correct.

gst85 :
Customer:

so how does it work? what do i need to do?

Customer:
gst85 :

what will need to have this done by an actual appliance technician.

Customer:

I called around and there are no technician servicing samsung appliances around here. any recommendations?

gst85 :

this does not have to be an actual samsung technician in order to fix work on it.any appliance company will work on it

gst85 :

if you can tell me the city and state you live in i can see who will service you?

Customer:

Santa Rosa CA


 

gst85 :

okay,just give me a few minutes i will be right back.


 

Customer:

Thank you

gst85 :

sure.

gst85 :



















Richard's Appliance Service Santa Rosa, CA 95403

(707)(NNN) NNN-NNNN/div>
gst85 :






















Asef's Appliance Service

709 4th St, Santa Rosa, CA 95404


(707)(NNN) NNN-NNNN/div>
gst85 :

give these two companys a try.


 

Customer:

Thank you very much for your help. I really appreciate it.


Have a good evening.

gst85 :

your welcome.before you go please click on a smiley face.


 

gst85 :

same to you.

gst85 :

thanks for choosing this service.


 

Customer:

will do!


 

Customer:
gst85 and 2 other Appliance Specialists are ready to help you

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