ice cream & cubes slowly melting. 12 hours ago,turned up the number on freezer side. slowed the melting. doesn't seem to be freezing. warm air not hot coming from underside.do something or wait it out a bit ?
Brand: g e
Type of Appliance: Refrigerator
turned up the freezing dial. vacuumed the exhaust. couldn't find seal leakage doesn't seem to be leaking
Hello my name is XXXXX XXXXX you for choosing our service. Look in the fresh food section up near the top for model/serial sticker and post the model number. I need the model to be able to see the diagrams.Thanks,Barry
Thank you,First look in the freezer (even though it may be warm) at the rear inside wall, can you find a frosty spot anywhere? Sometimes you have to feel the wall as its difficult to see.Check to see that the freezer fan is blowing steady air out of the vent in the freezer, is it?If the freezer fan is operating and you found no frost on the rear inside wall of the freezer go around behind the unit and remove the lower panel. Touch the compressor on the top. Is the compressor hot, warm or cold and is it vibrating? And have you heard a buzz or click from back there?Is the fan back there working as well? Thanks,Barry CLICK TO ENLARGE
fan working. fair amount of frost below the fan light on back wall. appliance completely enclosed. doubt i can move it out to check compressor.
That is ok.Cut the power to the Refrigerator and remove that lower rear inside panel. Let me know what the coils look like behind that wall. You may need to warm that panel there with a hair dryer to get it loose. That will be fine, just be sure the side walls are not plastic, if they are be careful with the heat.This is probably going to take a while and I realize that so please take your time, you can let me know when you return, but do you have an ohm meter?Thanks,Barry
have no ohm meter. will now explore panel removal
I understand, please take your time. We can get around the ohm meter I believe, depending on what you find.Thanks,Barry
is panel in freezer side or other side ?
On the freezer side, hopefully there is frost on it? It should be about 2 and a half feet tall starting at the freezer floor.Barry
bottom tray has runner attached to freezer side. how do i handle that
That will have to be unscrewed and removed or lift the rear panel over it.Barry
my computer turned off. coils behind panel frozen solid. leaving soon formd appt.
I understand, save this page to your favorites so you may return. If you have time you can defrost those coils. There is a broken defrost part, I will help you locate it when you return.Thanks,BarryBarry G41110.7378444097
have defrosted the coils. refrigerater works. need info on repairing auromatic defroster work so far has been outstanding 5
Unplug the cord first from the wall outlet. Arrowed pink just below is a part with 2 screws. The wires fit on that part very tightly so grasp it well near the wire you are pulling to get the wires off. There is a glass tube in there be very careful so you do not get cut.CLICK TO ENLARGE
seems spring broken left end 1 inch in
That is what caused the refrigerator to not defrost. You will have about 10 days to get the part and get it installed before it frosts again. That will take care of the problem.Tape those wires and put the cover up then you can turn on the refrigerator. The single element heater like you have GE does not make anymore. The company quit making them because they burn out too fast. What you will get is a dual element. One of the wires either pink or blue in your freezer will have to be re-routed to the other side to accomodate the connections on the heater. There will be an instruction sheet to install it, Once you move the wire the rest is the same as the old one. I have it linked below.www.repairclinic.com/PartDetail/Defrost-Heater-Assembly/WR51X10101/1399613?rcaid=1000064If you have questions about my answer please click the "Reply To Link" arrowed in the picture below. I will be happy to explain anything that is not clear. Also if you decide to give me a rating and have a problem doing that please let me know.Thanks,BarryCLICK TO ENLARGE
27 years in home appliance repair. EPA refrigerant transition and recovery certification type I II.