How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jon Your Own Question
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3625
Experience:  Appliance Service Technician with 10+ years experience.
Type Your Appliance Question Here...
Jon is online now
A new question is answered every 9 seconds

GE washer model WCSR4170DAWW. Extremely loud squeal during

This answer was rated:

GE washer model WCSR4170DAWW. Extremely loud squeal during spin on any cycle.
What would cause this?

Jon Grella : Hello
Jon Grella : My name is XXXXX XXXXX I am an authorized GE service tech and ican help you today
Jon Grella : Does this sound as loud as a plane taking off? That is Whatis is described most as.
Jon Grella : It is common. And means the main bearing on washer is damaged. And everytime it spins youLet a very loud squeel
Jon Grella : And the clothes are probably left wetter then normal correct?
Jon Grella : Believ it or not it is common for these models unfortunately .
Jon Grella : And if this machine is out of warranty it is not recommended to replace the main bearing. Which consists of the inner and outer tubs and other components. And would cost more then $600 before labor.
Jon Grella : And this is not a job a home wonder can do on their own youwouldneed to call a service company in to do it for you.
Jon Grella : But I would not recommend replacing the bearing. Unless under warranty.

I never thought of it as a plane taking off. It does sound as metal grinding on metal and very loud. After fiddling with the dial and finding later spots at the end of the spin (after the rinse) cycle, it eventually spins without the noise and the clothes are dry enough for the dryer. But all this does not allow it to spin enough to wash properly. Just a quick soaking and quick spin dry. Not a complete wash and spin dry.


The expert dropped my chat before I could reply. He did not carefully read what I said in the first place --- there ARE points in the spin cycle that if I put the pointer dial at the right spots, it WILL spin without the noise. But there is no way I can get a complete wash at all. The expert just assumed the squeal was at all points of the spin settings.


I don't feel that he can be completely correct if he does not consider all my information. Too quick to assume he has the answer without reading all the information. Not satisfied.

Jon Grella : I amhere
Jon Grella : Sorry for the delay
Jon Grella : Webiste and connection issues
Jon Grella : I did read all of your info
Jon Grella : And if the at any point inThe spincycle you get that noise you describe it is themain bearing
Jon Grella : You may only get the noise in peticular spots on the spincycle because it spins at various speeds. And at the beginning stage of themainbearingbeeing damaged it will only give noise in some cycles

ok. the bearing is usually out, but sometimes it works?

Jon Grella : Not that it is out. It is separating as it spins. Which is why it gives you the noise

ok. I accept the information. Thanks.

Jon Grella : The bearing may not separate on all stages of the spin cycle now.
Jon Grella : But it will if left unprepared. And eventually it will not spin at all

so, basically is is going out and almost gone.

Jon Grella : Almost yes. I would do as light a load as possible to get most life out of it.
Jon Grella : Do me a favor
Jon Grella : I would like for you to check one thing quickly for me
Jon Grella : Are you withthe machine now?

It is in another room. what do you wish me to do?

Jon Grella : Remove the front panel and visually inspect the bearing of the transmission
Jon Grella : To remove the front panel do this
Jon Grella : There are two clips holding the panel on. They are about four inches in from the right and left side. They are I between the top and front panels.
Jon Grella : You would need to stick a putty knife I between the panels and pushinthe clips. Once the clips is pushed in pull the front panel out. After the panel is out ou will notice the motor below in center. And behind that is the bearing of the transmission. It runs straight through the bottom of the agitator.
Jon Grella : Do you see any signs of oil onthe bottom of the washer or near the transmission? Or on thfloor below the tranny or motor? And even onthe sides of the washer cabinet?
Jon Grella : Sometimes when the oil leaks fromthe separation of bearing, it will splash the oil all over th interior of the cabinet. You will see a line of oils all over the cabinet. Do you see that?

ok. I will check.

Jon Grella : If yes, then for sure the bearing is bad and will likely not spin at all soon. And would not be worth the repair
Jon Grella : Sorry for the bad news but I trying to save you money inThe long run. It would not make sense for you to spend the money onthe bearing to only have another repair not so far down the road. As if the nearing job wouldn't be to costly enough as is.

Sorry. The panel didn't come off. Rather than keep you online so long. Later - if there is oil, then bad and get a different machine.


If no oil, then still the bearing, or any other possibilies?

Jon Grella : Here's a good video showing you how to remove the front panel
Jon Grella :
Jon Grella : Check it out. It will help you With removing the front panel
Jon Grella : If and remove the front panel and check for the oil. But if you don't see any oil it doesn't mean the bearing is good. It just means the bearing has not fully broken down yet. It just means that it is at the beginning stages. And you may get some more months out of it.
Jon Grella : The fact that you hear a squeal front he machine during a spin cycle mean the bearing is starting to go. And is most definitely causing problems withthe belt and motor as well.
Jon Grella : So please take my advice and use themachine as long as you can then just junk it when it completely fails on you. It will not be worth it for you put money into the repair.

ok. Thanks, Jon. You did a good job. Have a nice night. Bye.

Jon Grella : If you feel that I have answered your question please remember to rate my performance below before logging out of this chat today. And please rate with ok service or better so that I canbet credit for helping you.
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3625
Experience: Appliance Service Technician with 10+ years experience.
Jon and 3 other Appliance Specialists are ready to help you
Thank you again for the positive rating and feedback. And for the very generous bonus as well. It is greatly appreciated.

Please feel free to get back to me here at any time if you have more questions on this machine and I will help you more for no additional charge.

Thanks again.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Previous | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY

Meet The Experts:

  • John


    Home Appliance Technician

    Satisfied Customers:

    Appliance repair business owner for over 43 years.
< Last | Next >
  • John's Avatar


    Home Appliance Technician

    Satisfied Customers:

    Appliance repair business owner for over 43 years.
  • Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    32 yrs. experience servicing major appliances and HVAC equipment.
  • Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    9+ years being an appliance technician with factory training.
  • Kelly's Avatar


    Appliance Technician

    Satisfied Customers:

    Highly accurate diagnostician with over 30 years experience!
  • The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    30 years repairing appliances
  • william's Avatar


    Home Appliance Technician

    Satisfied Customers:

    Major Home Appliance Technician Specialist Whirpool Certificate
  • John's Avatar


    restaurant equipment technician

    Satisfied Customers:

    25+ years experience. I'm now employed by a commercial cooking equipment service company