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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11902
Experience:  15 yrs. experience as a certified appliance technician.
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my maytag neptune dryer model number MDE6700AYX is not spi

Customer Question

my maytag neptune dryer model number MDE6700AYX is not spinning
Submitted: 2 years ago.
Category: Appliance
Expert:  Bryan replied 2 years ago.
Hello, Thank you for using this service, I will be helping you with your problem today

Good morning. you are able to start the dryer but the drum doesn't turn?
Customer: replied 2 years ago.
yes, the dryer has power, but when i hit the start, nothing happens
Expert:  Bryan replied 2 years ago.
Oh Okay, so this wont start at all ?
Customer: replied 2 years ago.
yes - it will not start
Expert:  Bryan replied 2 years ago.
okay do you have a multimeter ?
Customer: replied 2 years ago.
yes
Expert:  Bryan replied 2 years ago.
okay great ! you need to check the thermal fuse, heres a video on how to do that. http://www.repairclinic.com/PartDetail/Thermal-Fuse/35001193/1185515 it # XXXXX on the diagram.its on the side of the heater can. follow the video and test it for continuity.
Customer: replied 2 years ago.
unfortunatley, it is NOT the fuse..
Expert:  Bryan replied 2 years ago.
okay, it checked out Okay ? is the belt still on ? not broken correct ?
Customer: replied 2 years ago.
belt is still on
Expert:  Bryan replied 2 years ago.
okay check the door switch for continuity when the door is shut.
Customer: replied 2 years ago.
how a nd where can i check this door swicth
Expert:  Bryan replied 2 years ago.
its number 9 on this diagram and you test it the same way as the thermal fuse (thermostat)
Customer: replied 2 years ago.
i think it is the thermal fuse, we tested the wrong thing. it looks a different from the picture. I have no continuity.
Expert:  Bryan replied 2 years ago.
okay, great ! if theres no continuity then its bad, replace it . thanks, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11902
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 4 other Appliance Specialists are ready to help you
Customer: replied 2 years ago.
Thank you so much
Expert:  Bryan replied 2 years ago.
your very welcome have a nice day and thanks Bryan

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