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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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i have a maytag neptune mah4000aww washer that stops running

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i have a maytag neptune mah4000aww washer that stops running when Water starts to run in washer on any setting and lock will not go on as well. What can the problem be.

Hello, Thank you for using this service, I will be helping you with your problem today

good morning, Is there water already in the machine ? will this drain at all ?

Customer: replied 4 years ago.
I can set the timer to drain and yes it will drain
Customer: replied 4 years ago.
I have to set the timer to drain yes it will drain ,I can set the timer to drain and yes it will drain 
okay , sorry it sometimes takes a minute to get your reply. so the machine is completely empty ?
Customer: replied 4 years ago.
okay when you start the machine does the door lock and the lock light come on ?
Customer: replied 4 years ago.
sorry No there is no lock or lock light on
okay. what you need to do first is open the control panel. there are screws along the top of the control panel . remove them and tip the control forward and you will see the control board. graphiccheck where the arrow points for burnt diodes. let me know if they are burnt.
Customer: replied 4 years ago.
No there are no burnt Diodes
okay thats good. the machine when you push the start button is suppose to lock the door and the light come on at the beginning of the cycle. if the door isn't locking or the switch isn't sending a signal saying the door is locked the machine will shut down. is the door locking ? or can you open it right after this stops ?
Customer: replied 4 years ago.
as soon as I turn on the the washer the door dose not lock and there is no lock light.

okay if the door isn't locking and the board is good (no burnt diodes) you need to replace the latch assembly , this machine will not continue to run if the door doesn't lock. the problem is you cant order the complete assembly anymore so you will need to replace the wax motor. and micro switch to repair this. you can order them at the links below.



wax motor

thanks. the only thing I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done rather than rating me with a 1 or 2 smiley faces please use the (continue conversation) link and tell me what else I can do or what else you would like to know so that I can get you that information so I can improve my customer satisfaction rating. You may receive an email with my answer if so please sign back in and accept on the site itself. Its the only way I get paid for helping you. thank you and best wishes , Bryan

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