How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tim Alan Your Own Question

Tim Alan
Tim Alan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1256
Experience:  Amana, A&E (Whirlpool) ,and Maytag factory service
51145682
Type Your Appliance Question Here...
Tim Alan is online now
A new question is answered every 9 seconds

I have a Kenmore dryer Model#11073012101, the problem Im having

Resolved Question:

I have a Kenmore dryer Model#11073012101, the problem I'm having is it is not heating up. I checked the thermal fuse and replaced the igniter, but now I see what is the problem. When you first start up the dryer everything works fine, the igniter lights, the flame comes on, after a few minutes the flame goes out, a few minutes later when process should begin again, right before igniter is suppose to light there is like a crackling/grinding sound. Igniter then does come on, but the flame does not light. I'm thinking it may be the cycling thermostat or radiant flame sensor. Can you please help me with this problem? Also, I looked at the installation of the cycling thermostat for my model on your website, it shows it is located in the back, but our back does not come off. There are screws but the panel will not come off, like it is a sealed unit. I believe I may have saw it next to the thermal fuse when I had it apart. Is that possible? Thank you very much!
Submitted: 2 years ago.
Category: Appliance
Expert:  Tim Alan replied 2 years ago.

Tim Alan :

Hi my name isXXXXX can help you with your issue.

Tim Alan :

So the ignitor comes on after the first heat cycle but the flame does not is that correct?

Customer:

Yes

Tim Alan :

Ok the problem is the valve coils, the valve coils have become over time and the valve may open the first time but because they are weak fail to do so when there is a call for heat after that. Replace your valve coils and your back up and heating again.

Customer:

How hard a job is that? And can I find an installation video on your website?

Tim Alan :

Very easy to do, there is a bracket that holds the coils in place that has 2 screws holding it down. Remove the bracket and unplug the electrical connection and replace the coils

Tim Alan :

No there is not a video on our site or sears that I have ever found

Customer:

Ok I'll give it a shot. If that still doesn't work can I get back in touch with you without paying another $30? Also, I saw something about a $30 monthly payment, I didn't sign up for that . Thank you!

Tim Alan : Valve coil kit

PART NUMBER: 279834



$23.99 this is the part number for your valve coils

Tim Alan :

It should fix your problem, but if it doesn't then by all means feel free to contact me for no additional charge.

Customer:

Thanks Tim, hopefully we won't be talking again! Lol!

Tim Alan :

Your welcome, have a great weekend and thank you.

Customer:

You too!

Tim Alan :

I will thank you

Tim Alan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1256
Experience: Amana, A&E (Whirlpool) ,and Maytag factory service
Tim Alan and 7 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Tim Alan
Tim Alan
Appliance Technician
1256 Satisfied Customers
Amana, A&E (Whirlpool) ,and Maytag factory service