How JustAnswer Works:

 
 
 
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
 
 
 
Ask ProTech Your Own Question
ProTech, Home Appliance Tech.
Category: Appliance
Positive Feedback: 97.3 %
Satisfied Customers: 10446
Experience: I am a certified appliance technician of 15 years
Type Your Appliance Question Here...
ProTech is online now
A new question is answered every 9 seconds

i have a sears front load washer. how do i access the pump/

Customer Question

i have a sears front load washer. how do i access the pump/ filter from the fron of the washer? the pump runs, but will not drain.

Submitted: 11 months ago.
Category: Appliance
Expert:  ProTech replied 11 months ago.

Hello, Thank you for using this service, I will be helping you with your problem today

do you have the model number so I can assist you ?

Customer: replied 11 months ago.

XXXXXXXXXXX

Expert:  ProTech replied 11 months ago.

can you resend that with a space between each number ? it didn't come through. thanks Bryan

Customer: replied 11 months ago.

4 1 7 4 8 1 0 6 7 0 0

Customer: replied 11 months ago.

4 1 7 4 8 1 0 6 7 0 0

 

some washers have a filter. does this model?

Expert:  ProTech replied 11 months ago.

please wait for my response, when you post twice it erases my post and you don't get them. what I think the issue may be is either a bad pump or a clog in the boot thats connected to the tub itself. you will need to remove that and see. number 40 is the filter but its in the boot part # XX.


Attachments are only available to registered users.


Register Here


Attachments are only available to registered users.


Register Here


Attachments are only available to registered users.


Register Here

View Full Image

Attachments are only available to registered users.


Register Here

Customer: replied 11 months ago.

can i access this boot from the front of the washer?

Expert:  ProTech replied 11 months ago.

only if you remove the entire front of the washer. # XX on this diagram.


Attachments are only available to registered users.


Register Here


Attachments are only available to registered users.


Register Here


Attachments are only available to registered users.


Register Here

View Full Image

Attachments are only available to registered users.


Register Here

this.

Attachments are only available to registered users.


Register Here


Attachments are only available to registered users.


Register Here


Attachments are only available to registered users.


Register Here

View Full Image

Attachments are only available to registered users.


Register Here

Expert:  ProTech replied 11 months ago.

I hope you received my last post. We are having site issue's if so the only thing I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done rather than rating me with a 1 or 2 smiley faces please use the (continue conversation) link and tell me what else I can do or what else you would like to know so that I can get you that information so I can improve my customer satisfaction rating. You may receive an email with my answer if so please sign back in and accept on the site itself. Its the only way I get paid for helping you. thank you and best wishes , Bryan

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • appliance doctor's Avatar

    appliance doctor

    Home Appliance Technician

    Positive Feedback:

    97.4 %

    Satisfied Customers:

    13340
    Business owner for over 43 years in the appliance repair field
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg appliance doctor's Avatar

    appliance doctor

    Home Appliance Technician

    Positive Feedback:

    97.4 %

    Satisfied Customers:

    13340
    Business owner for over 43 years in the appliance repair field
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg tom goellner's Avatar

    tom goellner

    Home Appliance Technician

    Positive Feedback:

    97.2 %

    Satisfied Customers:

    1170
    32 years servicing major appliances and hvac equipment
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg appliance Doc's Avatar

    appliance Doc

    Appliance Technician

    Positive Feedback:

    94.8 %

    Satisfied Customers:

    47905
    7+ years being an appliance technician with factory training
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg ProTech's Avatar

    ProTech

    Home Appliance Tech.

    Positive Feedback:

    97.3 %

    Satisfied Customers:

    10316
    I am a certified appliance technician of 15 years
  • http://ww2.justanswer.com/uploads/AP/apptech442/2012-5-11_134422_photo.64x64.PNG Mike's Avatar

    Mike

    Home Appliance Technician

    Positive Feedback:

    96.2 %

    Satisfied Customers:

    8431
    I have been repairing appliances for 25 years, I run my own appliance repair business.
  • http://ww2.justanswer.com/uploads/chaslapinski/2010-08-29_192518_Justanswer11.jpg Chas's Avatar

    Chas

    Home Appliance Technician

    Positive Feedback:

    98.5 %

    Satisfied Customers:

    7212
    Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
  • http://ww2.justanswer.com/uploads/WH/Whirlpoolfixer/2012-8-23_23055_P1000296.64x64.JPG MASTERTECH's Avatar

    MASTERTECH

    Home Appliance Tech

    Positive Feedback:

    96.6 %

    Satisfied Customers:

    6898
    23 Years Major Appliance Repair