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I can tell you that the problem is from the defrost drain. these get clogged and ice up, when the refrigerator goes into a defrost cycle the water has no where to go but in the refrigerator section, the drain is # XXXXX on this diagram, this is a poor design and any of the fixes they came up with don't work. the only way to stop this is clean the drain hole. pouring hot water over the drain usually clears it but it will most likely happen again. some techs try wrapping a piece of bare copper wire around the heater and stick it down the drain hole but that yields mixed results and doesn't always work unfortunately. wish we could give you a better answer sorry, the only thing I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done rather than rating me with a 1 or 2 smiley faces please use the (continue conversation) link and tell me what else I can do or what else you would like to know so that I can get you that information so I can improve my customer satisfaction rating. You may receive an email with my answer if so please sign back in and accept on the site itself. Its the only way I get paid for helping you. thank you and best wishes , Bryan
The answer was only partial. It appears you are saying "tough luck, you will need to buy a new fridge since any repair is unlikely to work." Am I correct? It is a hard pill to swallow on a 6 year old refrigerator when my 16 year old Maytag is in the garage as a 2nd fridge.
Hello, my name is XXXXX XXXXX I am here to assist you if still needed. If so may I ask you a few question to better assess the situation?
Per my initial email:
We have a GE Profile PSC25SGSC bought about 6 years ago. We have an independent service plan. They won't fix the problem (water leaking out of the bottom fridge side from behind the crispers) due to a known "manufacturers defect." We asked a technician we trust and he said they offer a "fix kit" but they rarely work and the best solution is a new fridge? Thoughts?
Optional Information: Brand: GE ProfileType of Appliance: RefrigeratorAlready Tried: Technician came out and then left (warranty co) saying it was a "mfrs defect."
Your servicer was correct the fix does not always work .
The only other thing you can do it turn the unit off for several days for it to defrost and dry out ,
But it will return .
Yes manufactured defect ,but it is out of warraanty ,and they woun`t help .
The first expert gave you the number ,not I .
But I believe he meant 815 the drain pan .