my ice bucket is stuck, won't release RF267AARS
Type of Appliance: Refrigerator
moving release lever
Hello and thank you for using this service. The fan motor or defrost element has failed, usually the defrost element, not a hard DIY, just be very careful. Check fan is running first and that it is not part of the new icy growth inside the freezer, regardless, you will need to defrost this glacier first before you can do anything and PLEASE dont resort to a blow torch, there is plastic and pressure gas in there. Just be patient and watch the fins on the cooling unit, you could shave with that stuff. You can use a hair dryer or steamer as it will go faster.
Where is ice building that locks in the bucket?Where is fan located?Where is defrost element located?Can you send or point me to a parts image/blowup?Where should I point the hairdryer, Without being able to pull out the ice bucket, I don't have access to anything inside the icemaker.Is only source of parts direct from Samsung? Will they sell to non-pro?
Here is a link to the parts. Their diagrams are bad, but the fan motor is part 13-18 and the evaporator and heater is part #21. You need to check that to see if the fan is running or of the unit is all iced up.CLICK HERE
It appears from your description that the ice forming on the inside of the ice maker has locked the bucket and that to extricate the bucket, I will need to direct a hairdryer to it. Do I do this for the fan also. if the fan is frozen with ice. Or is the fan frozen by a bad bearing? So, if I can free up the fan (melting the ice)then the heater is the problem. Or does it mean that and also the fan must be replaced?Are the fan and the heating element accessible from inside the refrigerator, or from the back?
You can turn the unit off and let it defrost or use a hair dryer with the unit off. That would be the best way to do it.
Do I do this for the fan also. if the fan is frozen with ice. Or is the fan frozen by a bad bearing? So, if I can free up the fan (melting the ice)then the heater (part 21-5) is the problem. Or does it mean that and also the fan (part 13-18)must be replaced?Is it possible that the defrost sensor (part 21-2) is the problem?Are the fan and the heating element accessible from inside the refrigerator, or from the back?
If the fan is frozen they had issues with them icing up, the fan may be bad or may be good I would defrost it and see if it works. They have not solved this issue as of yet. Yes they are only accesible from inside the unit not behind the unit.
Thanks,Any tricks to removing the panels to get to the parts?Are the part numbers I sent you the correct ones for the things I would replace?Is the defrost sensor an issue?
No real tricks just a couple screws and it pulls out. Yes the defrost heater has been the issue most times and also the defrost themrostat they call it a thermal bin sensor 21-4.
Over 15yrs experience with 10,000+ in home repairs.