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Hello. I have a GE washer (model # XXXXX) that will

 

Customer Question

Hello.

I have a GE washer (model # XXXXX) that will not spin. I've reset the motor by unplugging for a minute & then opening/closing the lid 6 times – with no change. I was able to "trick" it into spinning just once by resetting the dial for the "Delicates" part of the dial (I almost always use "Cottons") and it did engage & spun out. But then, the very next load of laundry it went through the entire run of water filling, agitating, etc... until the spin.

I do hear the switch click sound and then it sort of kicks into gear for just about an 1/8th of a turn... but then it stops.

I have a few other observations too... but maybe we should start with the above & go from there. much thanks, Charley

 

Optional Information:
Brand: GE
Type of Appliance: Washer

Submitted: 314 days and 20 hours ago.
Category: Appliance
Value: $59
Status: CLOSED
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Expert:  Appliance Tech Larry replied314 days and 20 hours ago.

Hello I'm Larry and I will use all my training and knowledge of 40 years to help you with your Problem today ,, thanks

when it goes into the spin can you still hear it running but the drum doesn't turn?

Customer replied314 days and 20 hours ago.

I CAN hear a slight hum sound.

Also, one more thing that might be interesting – during this testing process, I've opened the lid to see if there's any change in water level & just then I'll see the basket just start to spin... then after moving about 3 inches or so it jerks to a stop (acting like it always has when the lid is opened during a spin cycle). But my point is that THIS moment, the one when I'm messing with the lid, is the only instance when I see any "spin" activity.

Also, I'm not sure this means anything but thought to mention – after trying multiple times, I've noticed that there seems to a slight rush of water just before the moment I expect the spinning to engage.

I hope these details help.

Charley

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Expert:  Appliance Tech Larry replied314 days and 20 hours ago.

the break assembly thats part of the transmission is locking up the spin, you will have to replace the transmission assembly to fix the washer, you will need a service tech to tear down the washer and swap it out due to special tools needed for the repair, parts and labor will run about $400 ,, sorry for the bad news

Customer replied314 days and 19 hours ago.

That is bad news. But it's good know what's going on. Many thanks for your help on this.

Since it looks like l'm into either $400 or a new washer, could I ask you another question? On the topic of a Kenmore Coldspot refrigerator's ice-maker that has just recently decided to not shut off the water, when it's filling the ice tray? (ie am I looking at purchasing TWO major appliances in one week?)

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Expert:  Appliance Tech Larry replied314 days and 19 hours ago.

is the water overfilling the icemaker and running into the freezer?

Customer replied314 days and 19 hours ago.

Yes, that's exactly right.Then it filled the pan of the freezer above and started leaking into the refrigerator next.

I'm so glad I caught it, thankfully, before it ran through everything & the floor below.

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Expert:  Appliance Tech Larry replied314 days and 19 hours ago.

may i have the model number of the fridge please

Customer replied314 days and 19 hours ago.

Oh, yes of course.

Here's what it says inside:

Kenmore Coldspot
Mod. 106.(NNN) NNN-NNNNbr/>Ser # XXXXX

09/96

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Expert:  Appliance Tech Larry replied314 days and 19 hours ago.

look at the icemaker and tell me where the ejector fingers that push the ice out are pointing please

Customer replied314 days and 19 hours ago.

The fingers are pointing upwards – I'd say very close to the 2 o'clock position.

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Expert:  Appliance Tech Larry replied314 days and 19 hours ago.

thats good ,, you do not need a new fridge, just a new water valve thats on the back of the fridge and the part number is(NNN) NNN-NNNNwhich cost about $45 and you can get it at a local appliance parts dealer near you ,, Glad i could help you with both of your problems so please leave me a positive rating of one of the top 3 smiley faces for me before you leave for my time and knowledge ,, thanks

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Expert:  Appliance Tech Larry replied314 days and 19 hours ago.

do you have any further questions for me

Customer replied314 days and 18 hours ago.

Larry,

You've been very helpful & knowledgeble about everything – thank you.

The last question I might ask now is more about which maker/manufactering of washing machines (and, by extension, dryers) you might recommend, based on your many years of repairing them.

We'd like to make the jump to a front loading style... the one that broke today came with the house and we'd like to make a choice that is more water/energy efficient – and that can be stacked.

Anyway, any opinion/advice would be very much appreciated.

thanks again,
Charley

Accepted Answer

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Expert:  Appliance Tech Larry replied314 days and 18 hours ago.

Charley if i was going to go with a front load washer i would go with a whirlpool duet and i would go with whirlpool on all appliances ,, hope this is what your asking

Expert TypeHome Appliance tech
Category: Appliance
Pos. Feedback: 96.2 %
Accepts: 18969
Answered: 7/7/2012

Experience: Over 35 years of in home appliance repair and service

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