Appliance Repair Questions? Ask a Technician for Answers ASAP
So, you turn the machine on and it only starts to fill, then shuts off completely?
I currently show you as offline. Please respond at your convenience so we can resolve this issue. Thanks.
would you mind providing me your model and serial number. If you open the lid and look toward the base of the lid on the frame of the opening, the tag is there.
I already checked the manual
Please allow me one second to view the tech sheet.. Thank you
I may have you place this into diagnostics.. There is a procedure to do this. Are you comfortable with this?
What does that mean?
What we can do is place the machine into a mode which can help to tell us what's wrong. All you need to do is follow some steps.
What you'll need to do is this
choose any button except power, with the machine in the off state but plugged in
Press and hold three seconds
release three seconds
press and hold three seconds
I'll go try it
Then, I'll need you to write down any codes that come up, if there are any, the machine should start a test cycle
If you don't get in to this mode, try again. Make sure you count three full seconds. SO, press, release, press, release, press. ANY button except for power and start
If you get any F codes, Please, I'll need that information.
No codes came up. The sounds were a little different.
Ok, you should have seen an 88 come up in the display, then it should start with C1, and progress thru to C8
Also, the machine should have started a test cycle
I'll try it again. Should the power be on or off?
The unit should be plugged in, nothing lit up in display. Press three seconds, release three seconds, press three seconds release three seconds, press three seconds. All the LEDs should light and an 88 should come up. Sometimes it takes a few attempts.... They are stubborn.
Try not to get frustrated, I'm here to help
It's not working. When I hit the "Rinse button," and start the push/release times come up, power light goes on, put no codes come up.
So you're only using the rinse button and not pushing start or anything right?
And you're pressing and holding the same button three seconds then releasing it, then repeating this sequence another 1.5 times
Just got F51!
Now we're getting somewhere
and it's beeping
Ok, the F51 is an RPS sensor failure. The good news is that I believe there is a free repair for this
The repair kit will be a new RPS sensor with wiring harness and a new control board. I've done a few of these, and the manufacturer honored the repair due to a service bulletin.
I already called Sears for an appt tomorrow. Does that mean that they won't charge me a service call?
Cancel the appt with sears, call Maytag, tell them you have this F51 and you have a Maytag authorized technician telling you that the F51 repair kit should be free.
Hang tight, let me try to find that service flash. You have a moment or two?
Do you have the number for Maytag, or should I look for Maytag.com?
I'm trying to find that service flash now. The customer service number is XXXXX Not sure if labor is covered, but parts should be. Hang tight... be a few moments.
Ok, I cannot locate that bulletin right now. I have personally done this repair for customers though. If you call customer service, let them know that this is a known issue and there is a free repair to be done associated with it which includes the RPS sensor and harness kit, plus a new main control board. The RPS sensor is what monitors your motors movement. If it is not read correctly, the machine will not operate.
Can you hold on? I'm going to call them
Your phone call may take awhile. Is it ok if I save this as a Q and A instead of live chat from this point? Either way, you'll need those parts to correct your washing machine.
You can still contact me, just won't be live chat.
This was a known issue with these machines, you should not have a problem
Can I wait until I hear from them before I do the rating?
Sure, just remember I'm not the manufacturer. If they decide to not help you out, I have no control over that ok. You will need the RPS sensor with harness kit and main control. That will fix your problem!