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Bosch dw SHE65PO5UC/60. Will not finish cycle. Cannot seem

 

Customer Question

Bosch dw SHE65PO5UC/60. Will not finish cycle. Cannot seem to reset.

 

Optional Information:
Brand: Bosch
Type of Appliance: Dishwasher

Already Tried:
Drained sump and shut power for 20 minutes

Submitted: 295 days and 8 hours ago.
Category: Appliance
Value: $50
Status: CLOSED
Picture
Expert:  Appliance-Service replied 295 days and 8 hours ago.


Appliance-Service :

Hello

Appliance-Service :

Thank you for using Just Answer

Appliance-Service :

When you say it will not finish, does the time get stuck on something ?

Customer : Time reads 121. Will continue to drain endlessly. Cycle will not reset/drain.
Customer : Removed impeller cover. No apparee
Customer : Apparent blockage
Customer : Powee
Customer : Power button with cancel drain buttons yield a P0 code
Appliance-Service :

Full Size Image

Appliance-Service :

link above is the daignostic sheet for your model

Appliance-Service :

this may help you with the code

Appliance-Service :

Full Size Image

Appliance-Service :

also link above ma be helpful for you

Appliance-Service :

Sounds like an issue with the control.

Customer : In sequence last rinse error codes 5-1-1-5-0-0-0. Running test program. Reading e5 and draining away with no liquid left
Customer : Pis there anything I can do for a hard reset??
Appliance-Service :

Have you tried cancel drain or cancel reset ?

Customer : Yes. That was the first thing we tried. It has never stopped trying to drain. The time has reset, but it has never completed a cycle
Appliance-Service :

Thats all they show, try to disconnect wire harness from control, wait 30 seconds and reconnect.

Appliance-Service :

I unfortunately have given you all the data that Bosch supplies as far as diagnostic. If it continues I would replace the control or have an authorized servicer take a look. Sometimes this is just how it goes with electronics.

Appliance-Service :

http://www.bosch-home.com/us/support/find-a-servicer.html

Appliance-Service :

link above will help you find a servicer if need be

Appliance-Service :

If you have other questions, just let me know. Also please give a positive feedback rating, Thank you

Customer : Control module unplugged. Unit powered shows 121 minutes. Pressing cancel dre
Customer : Drain seems to do nothing
Appliance-Service :

Yeah I think it is faulty control.

Appliance-Service :

To be sure though this one may be good to get a servicer with tech support.

Appliance-Service :

Dont accept if you dont feel I deserve a positive rating. Thank you

Customer : I am struggling to get the value of the diagnostic help. Essentially you provided a copy of the service manual, and suggested to disconnect the control panel. I can appreciate that you have no control of the actual problem, but the solution is to call someone else. I guess that is the likely solution regardless.
Appliance-Service :

I hate when it goes this way as it sometimes reflects we dont have the exact answer. Some issues are so easy and othere require a meter or further tech support in the home. I feel if you use this service many times you will save in value long term.

Appliance-Service :

Also the rating is based on us as experts not the service itself. So only positive is appreciated. Thank you

Appliance-Service :

Also if you get someone in your home use think I posted earlier as they will be Bosch authorized and have access to tech support and use only OEM parts.

Appliance-Service :

Just checking to see how things were going ?

 
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