How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11971
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

Have Whirlpool Refrigerator side by side doors. Model # XXXXX

Resolved Question:

Have Whirlpool Refrigerator side by side doors. Model # XXXXX Strip between Freezer/Fridge getting really hot. Checked Condensor fan and cleaned coils. But, still warm.
Submitted: 2 years ago.
Category: Appliance
Expert:  Bryan replied 2 years ago.
Hello, Thank you for using this service, I will be helping you with your problem today

how long has it been since you cleaned the coils?how many hours? can you open the freezer and check the back wall to see if theres any frost on the panel ?
Customer: replied 2 years ago.
Just Cleaned Coils today. First time since buying refrigerator 5 yrs ago. Noticed strip between doors was hot on front of refrigerator after vacation ~10 days ago. There is NO Frost at back panel of freezer.
Expert:  Bryan replied 2 years ago.
okay . with the coils clean and the condenser fan running the strip is still hot ?
Customer: replied 2 years ago.
Yes it is still hot.
Expert:  Bryan replied 2 years ago.
okay this tells me the compressor is overworking. what you need to do is remove the food in the freezer and then the back panel inside. (the rear wall) once thats off take a look at the frost pattern on the coils, are they evenly frost lightly ? or are some frosted but not all ?
Customer: replied 2 years ago.
Frost Pattern even. Light to Medium Frost.
Expert:  Bryan replied 2 years ago.
okay do you know the temp in the fresh food section ? is it normal? does the refrigerator seem to run all the time without shutting off ?
Customer: replied 2 years ago.

The temp in Fresh food/freezer set at normal temp. Seems to be running normal. Fan is continually on.

Expert:  Bryan replied 2 years ago.

can you get a thermometer to put inside the refrigerator section and get a reading ? we have covered the causes for this and the only thing left is the compressor constantly running to reach the set temp. if it runs all the time and the temp doesn't get to where its suppose to be the system overheats and causes the mullion to get how, the coils run through it to eliminate moisture on the gaskets and mullion.

Customer: replied 2 years ago.
Put thermometer in refrigerator. What is the "Mullion"?
Expert:  Bryan replied 2 years ago.
the mullion is the center strip between the doors. and yes put the thermometer is the refrigerator section.
Customer: replied 2 years ago.
Awaiting thermometer reading to stabilize.
Expert:  Bryan replied 2 years ago.
okay thanks.
Customer: replied 2 years ago.

The Refrigerator Reading is 53 Degree's. The Fan is still on for the past 45 minutes.

Expert:  Bryan replied 2 years ago.
okay thats the problem. for some reson the refrigerator is way high. this should be down around 38 degrees. thats why the compressor keeps running, its trying to get down to the correct temp but cant. this causes overheating, can you feel airflow from the freezer ? through the damper assembly ? (vent)
Customer: replied 2 years ago.
Wife Say's temp set high on Refrigerator. Turned it to normal setting. Can feel airflow from Damper Assembly. Mullion feels cooler. But, still warm. Frost is building up on Coils in Freezer heavier at Upper/Mid Portion 9/10.
Expert:  Bryan replied 2 years ago.
Okay, the frost is the only thing I worry about, there could be a defrost issue in this. let it run and see if it cools down and the mullion cools also. let me know later whats going on with it.
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11971
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 5 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.