Hello, I can help you with this. Do you have the model number?
model number is similar to MVWX500XW
located on the model stciker.
I only ask model number to make sure all info I give is correct.
For the most part the small center cap 1" diameter has to be pried off. this reveals a nylon screw that can be removed to then pull up the rest of the agitator.
Have you removed any parts? cap, nylon screw ect?
Look HERE. It's not your model but it the same bravos machine.
Let me know what part you are stuck on. You may need a wooden spatula or a similar tool to remove that "nipple".
I'll be here to assist if you need me.
Will the rest of the agiter come up now?
are you there?
the rest of the low profile agitator should come up. You will have to be very stern with it. Sometimes you would need to remove the top deck and drum cap and use the force of pulling the inner tub out to pull on the agitator. This is only necessary in extreme conditions.
If you look at the diagram above only part group labeled 2 is needed to be removed to remove agitator.
Let me know if you are in need of further assistance. Please feel free to rate my help at any time so I can get compensated. This will in no way end the conversation or my help.