Hello, I can help you with this. Can you please confirm the brand and model. If you are referring to a mechanical lock that prevents the door from opening then perhaps you have an Asko? Let me know and I can assist.
Thankls, I'm referencing that model right now.
do you have the rest of the model number? She47cxxxx/xx
NOt trying to be a pain but most of the She47 series doesn't have child lock. To look up parts I'd need the whole number. These are newer machines, how old is it?
Thanks for the number. THe latch part number is XXXXX It can be purchased HERE. If you remove the large door panel with the 6 screws on the inside, you can then remove the top panel with the six upper screws. This will allow easy access to the latch. It sounds like you may need a new latch but you could take it apart and see if the spring is off track.. The part is really cheap so you may just want buy it.
I think that this is quite easy. It would take a service person about 15min total repair. The outermost part of the door comes off with the six lowest screws on the inside of the door. Then the top panel comes off with the other side screws and the 4 up on the top. This will remove the whole top part that has the latch and control board on it. It would hang from the wires and you could then remove the latch. Of course easy is relative, depending on your level of skill.
That type is commonly called a star drive and the correct size is T20. You could by that at any hardware store. It's a more Europe standard but becoming more so here everyday. Cost you a couple bucks.
The part number is XXXXX you can find it on serspartsdirect.com or appliancepartspros.com. Glad to be of service and feel free to post here if you have any trouble putting the new one in. Thanks for the positive review! Sam