I think I understand your response, but why would the water puddle be on the right side as I am facing the front of the refrigerator and not the left by the freezer door or in the middle?
Also, I understand the water dispenser line may be frozen, but why would the ice maker not work and fill with water. Looking at the back of the refrigerator there is a water line feeding the ice maker directly.
Allow me to re-explain the problem, there is no water inside the refrigerator by the crisper. The tank #810 is not cracked or leaking. The water puddle only appears “AFTER” I hold down the water dispenser for about a minute or two. The puddle is underneath the “FRONT RIGHT” bottom corner of the refrigerator about 8” to 10” inches from the front. Again, there are no other leaks at all unless I use the water dispenser.
From what I understand you are saying we have two totally separate problems. In 12 years we never had a frozen ice maker line. In 12 years we never had any issues with the water dispenser.
To have both act up at the same time, is it possible, of course it is but what is the probability of it being the case. I find it somewhat suspicious and believe the two problems are related.
Is it possible a valve problem? I can hear the valve engage when I hold the water dispenser, but I do not hear the ice maker filling. I would think I would hear the water running during the filling process.
The chilled water tank is solid and not cracked or broken. The ice maker cycles and goes through its motions but I do not hear the water filling or a noise indicating the valve is engaged.
So, my question age, why would the water come out on the floor “ONLY” when the water dispenser is held done?
I pretty much retraced all my steps, even the once prior to contacting you. Short of removing the valves and the feeder lines I don’t see anything that would be wrong. I will also disconnect the frig and see what happens and leave it sit overnight. Again, I am not convinced the two problems are not related and believe there is more in play. This refrigerator has been sitting in the same place for over 12 years working just fine. And one day both ice maker and water act up.