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Appliance Medic
Appliance Medic, Home Appliance Technician
Category: Appliance
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Experience:  Factory Trained CFC Technician
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my washer is a ge direct drive and it will no longer spin/rinse

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my washer is a ge direct drive and it will no longer spin/rinse or drain any ideas

What is the model number on the sticker on the unit? Also, when you set the unit to drain/spin do you hear a faint humming type noise from the lower right front panel?
Customer: replied 4 years ago.
model # XXXXX and no its not humming the dial is ticking like it wants to click over and i can hear the trans engage but it just keeps ticking
Ok perfect that makes sense then. Is water inside the unit right now?
Customer: replied 4 years ago.
Ok Ronnie so this usually means the drain pump is clogged. If the unit does not drain, it will not rinse/spin either. The pump is inside on the right. Take the front panel off by using a putty knife and pushing the two clips in on the front where the top hits the front. About 3 inches from both corners you will engage the clips that hold the panel on. Once the panel is off you will see the pump on the right. Bail as much water out as possible. When you take the hose off the pump to clean it any remaining water inside will come out. So with all the water bailed out remove the black rubber hose that connects to the pump. Either the pump is bad or the pump is blocked. After servicing these units for almost 8 years 99% of the time this pump is blocked. Clean the debris out and put the hose back in place.
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