Login|Contact Us
Question and Answer

Appliance

Ask an Appliance Question, Get an Answer ASAP!

  • Ask A Question
  • Browse Answers
  • Meet The Experts
  • How JustAnswer Works

kitchenaid kudh03dtss2 dishwasher. The top drawer has the

 
Whrlp Master Tech's Avatar
  • Answered by:Whrlp Master Tech
  • Whirlpool Master Technician
  • Positive Feedback: 94.6 %
  • Accepted Answers: 5784
Verified Expert
in Appliance

Recent Feedback

Positive
Great job! Very responsive and informative. Top notch service. Give this man a...
Positive
Type your review here...
Positive
He got back to me within minutes with a great tip that did the job! Thanks...
Positive
The expert eventually diagnosed my problem, but because of the late time and my...
Positive
I'm sorry I didn't tip. I thought $50 was enough for about 10 minutes work...
Positive
i liked the answer, but dont understand the tip. what am i paying for then..no...

Customer Question

kitchenaid kudh03dtss2 Dishwasher. The top drawer has the following buttons lit: Quick Cleanup, Rinse Only, all 3 option buttons, and 3 buttons to the right of the option buttons that don't have captions. Nothing works to get these unlit or to get the top drawer to wash dishes. The bottom drawer of the dishwasher works fine.

 

Optional Information:
Brand: Kitchen Aid
Type of Appliance: Dishwasher

Already Tried:
Unplugging the dishwasher for a couple of minutes and plugging it back in. Pushing all of the available buttons to see if it would correct the problem.

Submitted: 289 days and 9 hours ago.
Category: Appliance
Value: $38
Status: CLOSED

Accepted Answer

Picture
Expert:  Whrlp Master Tech replied 289 days and 9 hours ago.

yu have a faulty drawer control .

Here is a link to the part ,somehow it has gotten corrupted .

http://www.searspartsdirect.com/partsdirect/part-number/Kitchenaid-Parts/Dishwasher-Parts/W10252595/0022/665/Model-KUDH03DTSS2/0593/0130000?keySuffixId=NA&pathTaken=partSearch&path Render=modelComponent&documentCompId=W0912174&diagramPageId=00002&productTypeId=x&searchModelNumber=KUDH03DTSS2&subCompDesc=Tub%20parts&brandDesc=KITCHENAID&modelDesc=DRAWER-DISHWASHER&blt=11&shdMod=KUDH03DTSS2

Expert TypeWhirlpool Master Technician
Category: Appliance
Pos. Feedback: 94.6 %
Accepts: 5784
Answered: 6/30/2012

Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

Ask this Expert a Question >
Customer replied 289 days and 9 hours ago.

Hopefully, I can order the part and rate the service after I get it. Rating it before I get it seems wrong since I don't know if it will work until I get it. Is that how it's supposed to work.

Picture
Expert:  Whrlp Master Tech replied 289 days and 9 hours ago.

YOu are not rating me on the repair or this web site would be just repair .

You are rating me on my answer to your question !

And I worked for Whirlpool for 15 years ,which owns Kitchen-Aid and teach Appliance repair at a college level .

That`s why I`m an expert on this web site.

Customer replied 284 days and 4 hours ago.

Can you tell me how to install the part? I just got it today.

Picture
Expert:  Whrlp Master Tech replied 284 days and 3 hours ago.

you need to remove the front of the drawer and then replace the control

Customer replied 282 days and 12 hours ago.

I'm not an appliance repairman and I don't have the diagram of the drawer. I've removed the 4 screws from the front of the drawer but that doesn't let me remove it. Can you give me detailed directions. Thank you. ,

Picture
Expert:  Whrlp Master Tech replied 282 days and 11 hours ago.

ok you have a total of six screws and after they are removed the front lift up and off the drawer.

Customer replied 282 days and 11 hours ago.

OK. I figured it out. Removed everything and hooked up the new part. Unfortunately, nothing has changed. The same lights are lit as before and nothing can be done to change them. ,

Picture
Expert:  Whrlp Master Tech replied 282 days and 11 hours ago.

Ok and the small ribbon cable for the touchpad (buttons on top of the door ) is correctly plugged in to the new control , and the ribbon conection look good ,(not torn or burnt)?

Customer replied 282 days and 11 hours ago.

yes. Plugged in as before and looks fine. ,

Picture
Expert:  Whrlp Master Tech replied 282 days and 11 hours ago.

ok I have never had to replace a touch pas assembly ,but it can go bad I have had to replace 30-40 controls .

Lets try a touch pad .

http://www.searspartsdirect.com/partsdi rect/part-number/KITCHENAID-Parts/Dishwasher-Parts/W10128552/0022/465/Model-KUDH03DTSS2/0593/0130000?keySuffixId=NA&pathTaken=partSearch&pathRender=modelComponent&documentCompId=W0912040&diagramPageId=00001&productTypeId=x&searchModelNumber=KUDH03DTSS2&subCompDesc=Front%20panel%20parts&brandDesc=KITCHENAID&modelDesc=DRAWER-DISHWASHER&blt=11&shdMod=

Sorry I would have bet money it was the control .

just hold on to the control you took out it may still be good !

Customer replied 282 days and 9 hours ago.

I've ordered the part. I'll let you know how it works out.

Customer replied 275 days and 7 hours ago.

Well, now you've had to replace 1. Worked like a charm. Thanks for your help.

 
Tweet

3 Appliance Technicians are Online Right Now

Ask Your Question Now
Appliance Questions Date Submitted
I you still answering questions re Freezers? I have model 4/9/2013
I have a KitchenAid refrigerator, model number KSF26C6XYY, 4/9/2013
is this free? 4/9/2013
I have a Maytag front load washer that stops and shows a 3E 4/8/2013
Hello! Got an unresponsive 665.17572202 Kenmore Elite dishwasher 4/8/2013
My Whirpool washing machine Model# XXXXX Serial# XXXXX 4/8/2013
Maytag gas dryer Model LDG8706AAE - takes 3 to 4 hours to dry 4/8/2013
I am so frustrated as six months ago I purchased a new Kitchen 4/8/2013
We have a Gold side by side, with an in-door ice maker. My 4/8/2013
how to set the clock on Thermador CMT127NPRS Oven 4/7/2013
RSS
Next 10 >
Ask an Appliance Technician
Type Your Appliance Question Here...
characters left:

Top Appliance Experts

See More Appliance Technicians

In The News

Nbc
Washington Post
New York Times
Cnn
Learn More

How It Works

  • Ask an Expert
  • Get a Professional Answer
  • Ask Followup Questions
  • 100% Satisfaction Guarantee
Learn More
 
 
 

Recent Articles in Appliance

  • Questions about Dishwasher Problems
  • Questions about Washing Machine Problems
  • Questions about Sewing Machine Problems
  • Questions about Refrigerator Troubleshooting
  • Questions about a Ceiling Fan
  • Bread Machine Problems
  • Vacuum Cleaner Problems
All Appliance Articles
 
 
 
close
Find Expert answers related to your question.
Sign up using email
We will never post anything without your permission.
Already have an account? Sign in

Ask an Appliance Technician

Get a Professional Answer. 100% Satisfaction Guaranteed.
124 Appliance Technicians are Online Now
Type Your Appliance Question Here...
characters left:
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Truste
Contact Us | Terms of Service | Privacy & Security | About Us
© 2003-2013 JustAnswer LLC