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Hi my name isXXXXX will try and help you with your issue.
What is the complete model number of your unit?
On some models that would be an indication of a lid switch failure.
Model # XXXXX /p>
Ok all I see are xxxxxxxx, if you could put spaces between the numbers for me
Ok thank you, XXXXX XXXXX unit filled and stopped and the timer did not advance is that correct?
Yes, and if I move the dial, push in or pull out nothing happens.
Okay that would indicate a faulty lid switch and that would be more likely than a motor or timer.
The lid switch is under the control panel on the left hand side
To access use a putty knife and slid it right under each end cap and push back on the panel, it's held in place by spring clamps, push in on the putty knife to release those clamps
If you can see the image the spring clamps are item number 8
The lid switch is item number 9
PART NUMBER:(NNN) NNN-NNNNthis is the part number for the lid switch
So I should just replace that switch and it should be okay?
If you have a volt ohm meter you can check the switch first
Most people don't
If not just replace it, that is a common failure and 95 percent of the time when that unit just fills and stops, the lid switch is bad.
Thank you, XXXXX XXXXX do that.
Your welcome, have a great weekend