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i have whirlpool washer model wtw6400sw2 the agitator and spin

 
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  • Answered by:Kelly
  • Appliance Technician
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Customer Question

i have whirlpool washer model wtw6400sw2 the agitator and spin cycle stop wortking is there anything i can check before i call a servive man

 

Optional Information:
Brand: whirlpool
Type of Appliance: Washer

Already Tried:
nothing

Submitted: 326 days and 22 hours ago.
Category: Appliance
Value: $30
Status: CLOSED
Picture
Expert:  Kelly replied326 days and 22 hours ago.

Thanks for counting on us to help with your appliance problem! My name is XXXXX XXXXX X look forward to helping you! Does it make any noise at all? Will it fill with water? Any codes being displayed, like F1?

KellyKelly41087.9308048611

Customer replied326 days and 21 hours ago.

yes it will fill up with water and when you put it to drain and spin it will drain and it sounds like it want to spin put does not

Picture
Expert:  Kelly replied326 days and 21 hours ago.

Are you getting any error codes on the display?

Customer replied326 days and 21 hours ago.

no err codes

Picture
Expert:  Kelly replied326 days and 21 hours ago.

Thank you! Let's check for any codes the control may have not displayed.

1. Be sure the washer is in standby mode (plugged in
with all indicators off; or with only the Clothes
Clean or Done indicator on).
2. Select any one button (except POWER, START,
STOP and PAUSE/CANCEL) and follow the steps
below, using the same button (remember the
button):
a. Press/hold 3 seconds.
b. Release for 3 seconds.
c. Press/hold 3 seconds.
d. Release for 3 seconds.
e. Press/hold 3 seconds.
➔ If this test mode has been entered successfully,
all indicators on the console are illuminated for
5 seconds with 88 showing in the Estimated
Time Remaining two-digit display.
➔ If indicators do not display as described above,
the press/hold/release procedure above may not
have been performed within the time frame
necessary for successful entry. Repeat step 2 to
ensure this was not the cause. If still
unsuccessful, see Diagnostic: Unsuccessful
Entry, page 1.
3. The program then checks for saved fault codes:

Write down any codes that are displayed and let me know what they are, please.

Picture
Expert:  Kelly replied326 days and 21 hours ago.

If there are saved fault codes (as indicated in step 3 of
Activation of Automatic Diagnostic Test Mode, page 1),
the most recent fault code will be displayed and
alternately show “F” and “XX” where XX is the fault
code, and all the cycle selector indicators flash.
Press and release
the same button
used to activate
Diagnostics
➔ Second most recent fault code is
displayed.
Repeat ➔ Third most recent fault code is
displayed.
Repeat ➔ Fourth most recent fault code is
displayed.

Customer replied326 days and 21 hours ago.

a f51

Accepted Answer

Picture
Expert:  Kelly replied326 days and 21 hours ago.

The error code F51 indicates an issue with the RPS sensor in the motor. It has been a source of trouble for the Cabrio, Bravos and Oasis machines. This code indicates that the control cannot "see" what the motor is doing, so it displays the code and ceases to function properly. You may try unplugging the machine for 5 minutes to reset the control, but the error code will likely return. There has been a kit developed for the F51 trouble and it comes with complete installation instructions, including pictures. It is available at the link below. I have also provided a link to the complete repair video that will show you how to replace it!

 

The link below is to the part you will need from a company rated A+ with the Better Business Bureau, also with the best return policy in the industry. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!

 

RPS Sensor Kit <----- CLICK HERE FOR THE UPDATED KIT

 

 

Repair Video <----- CLICK HERE TO WATCH REPAIR VIDEO

 

Rating my answer "OK or better" is the only way I receive credit for helping you. If you need additional help or clarification, please let me know before rating my answer. I will work to earn your highest rating! You may refer back to this question for as long as necessary after rating, AT NO ADDITIONAL CHARGE, until your problem is resolved.
Bonuses are not mandatory but are greatly appreciated! Thanks!

 

 

Expert TypeAppliance Technician
Category: Appliance
Pos. Feedback: 98.2 %
Accepts: 5321
Answered: 6/27/2012

Experience: Highly accurate diagnostician with over 30 years experience!

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