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Hi my name isXXXXX will try and help you with your issue.
Can you please post the complete model number of your unit, that should be found on a tag inside the unit on the left hand side.
So the unit doesn't start after pressing the start button? Do the lights just go out after a few minutes when the unit does not start?
Do the lights just go out after a couple minutes of pressing the start?
I press "normal"and the light goes on and then I press "start" and close the door, nothing happens. When I open the door, the light next to "normal" is still on.
When you press the start button does the normal light blink?
Ok the user interface, which consists of all the buttons is probably bad, the ribbon that connects between the user interface and the control could also cause that too.
What do I do?
To check that turn the power off to the unit and remove all the screws from the inside portion of the door, disconnect the ribbon at both ends and clean it real good and check for burn marks or broXXXXX XXXXXnes in the ribbon
if the ribbon looks good then replace the control any burn marks on the ribbon then replace that too.
PART NUMBER:(NNN) NNN-NNNNthis is the part number for the user interface which has all the buttons and lights on it
How do I find parts?
PART NUMBER:(NNN) NNN-NNNNand this is the ribbon that connects the 2 controls
Sears parts direct has them
Appliance parts pros
or type in appliance parts in your browser to bring up your local listings
These are common parts and most appliance parts stores will have them
Your welcome, and thank you
If you need any further assistance just let me know