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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 18588
Experience:  Highly accurate diagnostician with over 30 years experience!
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My refrigerator, gx5shdxvq00, is cold in the freezer,and has

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My refrigerator, gx5shdxvq00, is cold in the freezer,and has frost in the freezer, but the refrigerator is nmot cold

Thanks for counting on us to help with your appliance problem! My name is XXXXX XXXXX I look forward to helping you! You have a failed defrost component. Do you have a meter to test with?



Customer: replied 4 years ago.
no i do not
Without a meter, you will not be able to diagnose with 100% certainty. However, the parts are inexpensive, so you could replace all 3 and still be money ahead from calling for service. I will leave it up to you on how you would like to proceed.
Customer: replied 4 years ago.
what 3 parts do i need
The defrost heater and thermostat in the freezer section and the control in the fresh food section. Please allow me a little bit to prepare the information for you.
The parts you need are pictured below and the part numbers are there as well. I have provided you a link to a parts retailer that I highly recommend as well! I can help you with installation once you receive the parts, if you wish! There is additional charge for this follow up help!


67002493 Heater
W10165425 Thermostat
12868513 Control

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