Just bought a house which included washer and dryer. The washer is a Bosch Nexxt series. Can I get an instruction manual on how to use this thing? I ran a hot water cycle in order to clean it out (previous owner left it really moldy/smelly), and the door won't unlock. How do I unlock it?Also, any suggestions to get rid of the smell? Already wiped out the rubber "rings" around the door which were covered in mold. I'll need to do more to them as well. Couldn't get rid of the mold stain.
Brand: BOSCH NEXXT Series
Type of Appliance: Washer
wiped out rubber rings with dishwashing soap.
Tried turning off the washer to get the door open. No luck.
Hello, and thank you for using this service. I'll be helping you with your problem today.First, do you have a model number so I can see if a downloadable manual is available or not?
Just went to look again. Pretty sure it's inside the door that I can't get open. It's a BOSCH Nexxt 500 Plus Series if that helps any. It's a High Efficiency washer.
ok well to manually open the door, watch the video in the link below.CLICK HERETo get rid of the smell, you should be able to run a cycle with a product called Affresh which is sold at Wal Mart or Home Depot / Lowes to clean out the unit. Other than that, make sure to leave the door cracked open so it can air dry when not in use.As for the manual, once you get the model you can enter it into the link below to see if it's available to download or not.Appliance ManualsAll I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done and rate a 1 or 2 star please consider using the "continue conversation" link and telling me what more I can do or what more you would have liked that was within my power so that I possibly give you that information or help me improve my customer satisfaction rating.
7+ years being an appliance technician with factory training
Sorry I took so long. Love the video. Sure enough the drum hadn't drained, so I drained and am now washing the towels I used. Crossing my fingers that all is well now.
alright well I hope everything continues to work. It's a little strange that the unit wouldn't drain (which will cause the door to not unlock). So you may have a problem with the washer.
I should have finished watching the video before I started washing again. I probably have something in the drain catch that shouldn't be there.
ok well good luck to you and have a great day.
Yep, back to the washer again.
the only other thing to do is to get a technician out there to split the tub apart and manually clean out everything inside the tub by scrubbing it down.
Oh dear. Okay.
You would need an appliance technician, so either Sears or some other local appliance repair center that you know of in the area. I hope everything works out.
ok, good luck.