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Hi my name isXXXXX can help you with your issue
The drain is at the top inside the freezer
To access remove the rear inside panel and the drain is right under the coil near the middle of the drain trough
Make sure you clear out all the ice from the drain trough and thaw and flush the actual drain line
You can do that with very hot water, If it is really plugged yup you can access the drain line from the rear of the refrigerator
Could you please be a little more specific about the location and what the drain looks like?
The drain is nothing more than a hole inside the freezer, when it defrosts it drips down into a plastic trough inside the refrigerator and then out a hole in the back of the unit into a plastic hose
It is located inside the freezer section behind the rear panel
and it is right under the coil, there is a trough that it is connected to that is probably full of ice, clear the ice out and poor hot water in that trough and once all the ice is cleared the hole can be seen
There is not a hole in the freezer part of the refrigerator.
There should be a screw in each corner of that rear panel, take that out and you will see what I am talking about
Have you removed the rear panel and all the ice?
There is a drain hole and it is hard to see
There are no screws within the freezer section. And ice is created within the freezer into a bin.
Can you see that image?
Item number 2 is the rear panel
there are screws holding that panel in place
If you have an ice maker then you will have to remove that also
there are 2 screws at the top and one at the bottom
I see similar image to the one you sent. Would it be easier to run hot water down the drain without removing everything including the ice making parts?
The best way is to get behind the rear panel
but if you cant try using a hair dryer but it's very hard to know if you have it clear or not, you can try both if you want a hair dryer and hot water
You can also pull the unit out and get behind it and check the drain line
you might get lucky and it could be just clogged up at the hose someplace
Great. the back of the refrigerator has a back panel. I will look at it to see how difficult that will be. Next time let the person know that the screws are the type that require pliers.
The drain line will be a small hose that connects at the drain port near the top of the refrigerator section and runs down to the drain pan
Most of the time they are philips
but 1/4 inch hex heads are also used
both types are used
Fortunately, I have tools of various sizes. I will have to have my son come over, because the refrigerator is too difficult for me to move all the way out.
Ok let me know if you need further assistance, you will know when the drain is clear when you pour water into the drain and it trickles down into the pan at the bottom of the unit
Thanks.... If this doesn't work and considering the age of the refrigerator, I'll probably buy a new one.
Your welcome, you should be able to get it clear and won't need to buy a new one, have a great day