My Hampton Bay Ceiling fan will not work. No lights nor fan will work. It has been able to turn on and off with the remote. Lights are good and batteries are new. Model 360396 Vendor number 11688 upc 082392697204 Antique Bronze Reasons why?
Hi. I'm Smitty. I am a professional appliance repair consultant here to help you diagnose, and repair, your appliance.
More than likely the remote has failed. There is an easy way to test it if you have a digital camera.
Turn on the camera and point the remote at it. Push the remotes buttons and you should see the light in the nose of the remote light up on the cameras viewing screen.
If the remote is a radio frequency type you will have to send it in for free testing to http://eceilingfans.com/ They will test it for you and let you know if it is ok and the receiver is bad or if it is bad and how much a new one will cost you.
If it turns out that the remote is good then it would be best to purchase a new unit rather than replace the receiver unit.
If you would like any additional information or have more questions please don't hesitate to ask! If not please rate the professionalism of my answer. Rating my answer now will not close your question. You may ask all the follow up questions you like.If you feel the need to click either "Helped a little" or "I expected more", please stop, and reply to me via the REPLY or CONTINUE CONVERSATION button with the issue you have. I will be happy to continue further and do everything I can to provide you with the service you seek.Thank you, Smitty