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That did no work, we unplugged it for 4 mins and no luck. can I try anything else.
How much is this touch pad
You will likely need to replace the touch panel but there is a trick you can try first. Use a hair dryer to heat the panel up until very warm while "massaging" the buttons. Often times, this will restore operation. Be sure to get the panel very warm. If this does not work, the panel will need to be replaced. It is available at the link below!
The link below is to the part you will need from a company with the best return policy in the industry. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
Membrane Switch $54.35 <----- CLICK HERE FOR THE CORRECT PART FOR YOUR MODEL
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