How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11908
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have a Fridgidaire Classic Series Electric Self Cleaning

Customer Question

I have a Fridgidaire Classic Series Electric Self Cleaning Stove. The oven and the electronic control panel do not work, The burners on the oven surface and the oven light all work. What do I need to do to get oven and control panel working again?
Submitted: 2 years ago.
Category: Appliance
Expert:  Bryan replied 2 years ago.
Hello, Thank you for using this service, I will be helping you with your problem today

Can you get me the full model # ? is the control completely blank ?
Customer: replied 2 years ago.

model information if have is ES200/300 Controls, self cleaning oven with ceramic cook top. Am not at location this not access to SN.

Control Panel is completely blank, not reponding to any commands.

Expert:  Bryan replied 2 years ago.
okay thats not the correct model number unfortunately. when do you think you will be back at the range ?
Customer: replied 2 years ago.

Not until later today. I'm guessing that the problem is somekind of fuse that controls the oven and control panel functions of the range because other elements of the stove are till working, i.e. its got electricity. There is what appears to be a removable plug-in fuse and I'm wondering if this got blown in a recent power surge that came with a big storm here in the last week.

Expert:  Bryan replied 2 years ago.
most likely its either a safety fuse or the control itself has been damaged by the surge, these are very sensitive to power surges. if you get me the model later I will take a look for a safety in this. thanks Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11908
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 7 other Appliance Specialists are ready to help you
Customer: replied 2 years ago.
I'm going to provide sn later to
Expert:  Bryan replied 2 years ago.
okay I'll watch for your reply , thanks Bryan
Customer: replied 2 years ago.
Model # FEF336CCB
Expert:  Bryan replied 2 years ago.
theres no thermal fuse in this oven. what you need to do is check the power at L1 on the control to ground and you should get 120 volts.

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here
if you do and the clock isn't lighting up then the clock/control has failed, this is available at the following link. http://www.repairclinic.com/PartDetail/Oven-Control-Board/316455400/1194732?modelNumber=FEF336BCC
Customer: replied 2 years ago.
Diagnosis sounds plausible. I need to check voltage and will report back when I do.
Expert:  Bryan replied 2 years ago.
okay let me know , If you need more helps I'll be here for you. thanks Bryan
Customer: replied 2 years ago.
There is power to the control unit. It looks much different than the one you provided. It's model number, XXXXXXXXX - Spitfire controls. I'd hate to order wrong part

Any insights?
Expert:  Bryan replied 2 years ago.
Can you resend the model # again with a space in between each # ?it didn't come through. thanks Bryan
Customer: replied 2 years ago.
3 1 6 2 0 7 5 1 1
Expert:  Bryan replied 2 years ago.
okay, this is the control for the number you gave me.

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here
does this look more like yours ? did you get that number of the control ? if so this is the one that comes up.
Customer: replied 2 years ago.
Yes. There is a cover panel with words that fits on the face of this but the buttons number the same and line up with the the control symbols on the cover plate. Do you have a link to this part?
Expert:  Bryan replied 2 years ago.
yes I do. heres the link to that clock/control. cant figure out why the other one came up . sorry about that. anyway if you think I stuck with you and really helped please re rate my service if you think I helped you satisfactory

Attachments are only available to registered users.

Register Here
. thanks again and have a great weekend. Bryan

control

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.