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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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the freezer is running BUT the contents are NOT frozen! (I

Resolved Question:

the freezer is running BUT the contents are NOT frozen! (I have a veking 48' double doors PRO) and NO manual to adjust the buttons on top of the inside the refrigirator. May be this is the problem. I hope for an answer. thank you
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.
Hello, Thank you for using this service, I will be helping you with your problem today

Good morning. Do you have a model # ?
Customer: replied 5 years ago.
looking for it give me a minute
Expert:  Bryan replied 5 years ago.
Customer: replied 5 years ago.
sorry could not locate the # XXXXX it is side-by-side doors, 48" wide and 82+ height and it is 9 years old and used ONLY last year!!!
Customer: replied 5 years ago.
I do not see your answer or response
Expert:  Bryan replied 5 years ago.
I tried to respond but you posted before I could, check the freezer in the back inside. is there frost on the panel? is the fan running ?
Customer: replied 5 years ago.

product # XXXXX


There is no frost. The fan is running(I hear the motor) it is cold inside the freezer but not frozen products.

Expert:  Bryan replied 5 years ago.
okay so everything seems to be running ? fan,and it is semi cold? you need an HVAC tech to check the freon levels unfortunately. he will need to put gages on this and check the levels. sorry for the bad news. freon laws are very strict now and this needs to be checked by a tech.
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