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gst85
gst85, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3972
Experience:  i have over 15 yrs experience in home appliance repairs and installs
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My Maytag Neptune front load washer wont spin or fully drain

Customer Question

My Maytag Neptune front load washer won't spin or fully drain during the spin cycle. I noticed that the door lock is not working. How do I fix this?
Submitted: 2 years ago.
Category: Appliance
Expert:  gst85 replied 2 years ago.

gst85 :

Hi, my name is XXXX, XXX I will be assisting you today.
Clicking accept will credit me if you are satisfied with my help.

gst85 :

do you have the full model number?

Customer :

Where is that located?

gst85 :

its going to be located in the door opening.

gst85 :

there will be a sticker that has the model and serial number.

Customer :

MAH3000AWW

gst85 :

thanks.will the tub spin at all?

gst85 :

is there any water in the tub now?

Customer :

Some, I washed one towel and it is ring wet

gst85 :

ok your pump may be blocked up.just a minute while i pull up a diagram for this model.

gst85 :

are you going to work on it yourself?

Customer :

if not too complex

gst85 :

ok if you are a handy person then you will be able to access the pump.i am going to post a diagram that will help you.once you have accessed the pump just remove the pump hose and maybe even the drain hose,you will find blockage inside the pump.[IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]

gst85 :

i have also posted a picture of the actual pump.

gst85 :

you will need to pull the machine foward so that you can remove the rear panel.

gst85 :

is there anything else that i can help you with?

gst85 :

are you still there?

Customer :

What about the door not locking?

gst85 :

thats would be a faulty door switch.

gst85 :

try clearing the pump first.

gst85 :

are you still with me?

Customer :

I removed hoses but there was no clog

gst85 :

check inside the pump.thats were you will find blockage.

gst85 :

did any water come out?

Customer :

yes, a little water

gst85 :

ok before you go any further,unplug the service cord.

gst85 :

then stick your fingerinside the pump.im sure you will find some type of blockage.

Customer :

I turn it on but the drum goes back and fourth but does not spin

gst85 :

are you getting an error?

Customer :

no

gst85 :

ok did you reinstall the pump hose and drain hose?

Customer :

yes

gst85 :

ok so if the pump is clear of blockage based on what the machine is doing you are just going to have a bad (motor control board)

gst85 :

what that does is controls the speed and direction of the tub.

gst85 :

this part will cost you $165,45.now it would be up to you to decide to replace it.

gst85 :

Manufacturer Number 22004046.www.repairclinic.com

gst85 :

im not sure if you have stepped away but i am here if you have any questions.

Customer :

just thinking, I don't think I can replace myself

gst85 :

you can give it a try if youd like.

gst85 :

that is the part number that you will need.

gst85 :

i would suggest that you have it replaced by a appliane tech.

gst85 :

i have to step offline for a while ,if you have no futher questions,clicking accept will credit me fr my help.

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