How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask gst85 Your Own Question

gst85
gst85, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3972
Experience:  i have over 15 yrs experience in home appliance repairs and installs
51919146
Type Your Appliance Question Here...
gst85 is online now
A new question is answered every 9 seconds

I have a Maytag stacked washer/dryer model #LSE780ACM and the

Resolved Question:

I have a Maytag stacked washer/dryer model #LSE780ACM and the drum is not turning. Is it something I can fix since I am 60 miles from the nearest appliance store?
Submitted: 2 years ago.
Category: Appliance
Expert:  gst85 replied 2 years ago.

gst85 :

Hi, my name isXXXXX will be assisting you today.
Clicking accept will credit me if you are satisfied with my help.

gst85 :

so the dryer will just not start?

Customer:

the dryer starts but the drum is not moving

gst85 :

ok can you hear the motor running?

Customer:

I am hearing the dryer run, but it doesn't sound right.

gst85 :

ok try this,open the door then push the start button and hold the door switch at the same time.

gst85 :

tell me if you can see the drum rotate.

Customer:

I did that and the drum does not rotate.

gst85 :

ok but you can hear the motor run?

Customer:

I hear something, yes.

gst85 :

ok,so it seems that you may have a borken belt which will need to be replaced.are you going to work on it yourself?

Customer:

I was hoping to because I am 60 miles from a city.

gst85 :

what i will do is post the part number as well as a diagram so that you can give it a try.just a minutes please.

Customer:

thanks, XXXXX XXXXX

gst85 :

here you go.i have posted a few diagrams that will help you.

gst85 :

www.partselect.com

gst85 :

let me know if you have any other questions that.

Customer:

I looked at the first diagram. It shows a 100" belt, but this a stacked Maytag wash/dryer. That belt will be too large

gst85 :

that is what the the part number calls for.

gst85 :

i will double check that .

gst85 :

ok this one will be it.

gst85 :

do you have any other questions you would like to ask me?

gst85 :

are you still there?

Customer:

yes I am. I just watched the video--He was working on a full sized dryer. But if you think the belt on mine is 100" I guess I have to brlieve you. I am going to measure first be fore I order the belt. Thank you, Juan

gst85 :

your welcome.

gst85 :

enjoy your weekend.

Customer:

One last question. If I hit accept will I lose this web site for ordering the part?

gst85 :

Before you leave...Please click on the accept button if you see one or a SMILEY FACE thst will rate me.

gst85, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3972
Experience: i have over 15 yrs experience in home appliance repairs and installs
gst85 and 4 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
 
 
 

Related Appliance Questions