How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Tech Care Your Own Question
Appliance Tech Care
Appliance Tech Care, Appliance Technician
Category: Appliance
Satisfied Customers: 1320
Experience:  35+ Yrs Experience - 40,000+ 'Real World' Repairs
Type Your Appliance Question Here...
Appliance Tech Care is online now
A new question is answered every 9 seconds

Norcold n811rt the refrigerator worked fine yesterday. Today

Resolved Question:

Norcold n811rt the refrigerator worked fine yesterday. Today it shut off an the green was blinking. Not working on gas either.
Submitted: 4 years ago.
Category: Appliance
Expert:  Appliance Tech Care replied 4 years ago.

Appliance Tech Care :

I will be glad to help you with your question today.

Appliance Tech Care :

Is the LED blinking at any interval or just flashing on and off?

Customer: Steady light then 2 flashes
Appliance Tech Care :

which LED, GAS or ON ?

Customer: Green light
Appliance Tech Care :

The top LED?

Customer: Yes the amber gas light stays on.
Appliance Tech Care :

ON LED flashes twice every three seconds.
Mode switch failure. Refrigerator operating in last selected mode.
Replace optical control assembly
What is the serial number?
I can get you the part number if this is something you want to do yourself
The part is the control console where the LEDs on located

Customer: Is there a reset switch for this model? I'll go look it up.
Appliance Tech Care :

No reset for this problem

Customer: Serial#9720105
Customer: Where is the optical control assembly located?
Appliance Tech Care :

It is the control console where the lights are located

Customer: Oh ok that looks simple enough I can do that myself.
Appliance Tech Care :


Appliance Tech Care :
Contact norcold for parts
If they won't sell direct, they will tell you where you can find a dealer.

Appliance Tech Care :

Do you have any other questions tonight?

Appliance Tech Care :

If my Answers were OK to you, please exit this chat and hit the GREEN accept button (or the Smiley Face if prompted) to THANK me for my time helping you. I will still be able to help for future follow-up questions at no additional cost to you. Please do not issue negative feedback until you have allowed me to address your issues, Tips and positive feedback are greatly appreciated, but not expected.Thankyou for using JA

Customer: Thanks
Appliance Tech Care and 6 other Appliance Specialists are ready to help you