How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tech Michael Your Own Question

Tech Michael
Tech Michael, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5304
Experience:  20+ years exp. repairing all types of home appliances, Computer repair
Type Your Appliance Question Here...
Tech Michael is online now
A new question is answered every 9 seconds

My Miele G 842 SC has the red PC light flashing and will not

Resolved Question:

My Miele G 842 SC has the red PC light flashing and will not turn on. We never use salt as our water does not require salt. I had a new pump installed March 12 - Machine ran fine until this morning.
Submitted: 2 years ago.
Category: Appliance
Expert:  Tech Michael replied 2 years ago.
Hi,
How old is the unit?
Please turn off the circuit breaker off and wait 5 minutes.
Then turn it back on, press and hold the cancel button.
Please let me know if this has any effect.
Thank you
Tech Michael
Customer: replied 2 years ago.
I turned off breaker and have to wait the 5 minutes. This is a G842 SC Plus unit that is 7 years old. It does not have a "cancel" button - just the Onn/Off and Start with rotary selection.

Paul Finlay
Expert:  Tech Michael replied 2 years ago.
Hi Paul, when you turn it back on its the OFF button to press sorry for the mis communication.
Michael
Customer: replied 2 years ago.
Michael: I turned the breaker back on an pressed the "On" button - The Red salt/PC light just flashes and unit will not turn on.

Paul
Expert:  Tech Michael replied 2 years ago.

Hi Paul,

That is an indication that the drain pump needs to be replaced.
You can obtain a new pump from Miele:(NNN) NNN-NNNN
Its easy to install as you already have worked with it lol.
Please note,
Pressing the Accept button costs you nothing further.
It actually keeps us in the loop with you for this problem, until the problem is solved 100% to your satisfaction. Also us, as Techs dont recieve any credit for our knowledge and time if you dont press it.
Please dont forget to leave some positive feedback it is really appreciated!!!
Thank you
Tech Michael
Tech Michael, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5304
Experience: 20+ years exp. repairing all types of home appliances, Computer repair
Tech Michael and 3 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.