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gst85
gst85, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3972
Experience:  i have over 15 yrs experience in home appliance repairs and installs
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My Ge Profile refrigerator has just stopped cooling. Everything

Resolved Question:

My Ge Profile refrigerator has just stopped cooling. Everything in the freezer is defrosted. Temp is 45 and the fridge is 56. I can hear that something is running, just not cooling. Is there anything I can do?
Submitted: 5 years ago.
Category: Appliance
Expert:  gst85 replied 5 years ago.

gst85 :

Hi, my name is XXXXX XXXXX I will be assisting you today.
Clicking accept will credit me if you are satisfied with my help.

gst85 :

open the freezer,tell me if you can see any frost build up at the back wall?

gst85 :

do you have the full model number?

Customer:

No frost on the back wall of the freezer.

Customer:

Where do I find the model number?

gst85 :

its usually located at the top right front coner inside the frigde section.

gst85 :

fridge

Customer:

PSS26SGPA SS

gst85 :

thanks.now can you pull the fridge forward so that you can access the compresssor?.

Customer:

I am assuming I need to pull the fridge from the wall/cabinet? It is custom built, I will try

gst85 :

yes please.take your time.

Customer:

that was worthy of a utube video. I pulled it from it's cabinet. Now what?

gst85 :

ok great,next remove the cover access which is located at the bottom,the compressor is located right behind it.

gst85 :

take a look at this diagram that will show you.

Customer:

I am assuming this is the cover and I need to unscrew it?

gst85 :

correct.

gst85 :

you will need to use a 1/4 inch screwdriver .

Customer:

I have tried what I can, there is one screw that is so tight I can't unscrew it. I am using a 1/4" screwdriver, but am scared to do much more. I don't want to strip it. What can I do next?

gst85 :

ok, are you able to adjust the panel so that you can access the compressor?

gst85 :

let me know what you were able to do.

Customer:

there are 4 screws I can not unscrew. They are too tight. What next, if anything?

gst85 :

the reason for removing the cover is to feel if the compressor is running warm or hot.

gst85 :

can you hear it running?

Customer:

Something is running, but it is not a loud noise. Not what I would think would be running a fridge. It is a very low running sound.

gst85 :

ok if you have enough light you can see the compressor.are you able to remove the screws so that you can access?

gst85 :

are you still with me?

Customer:

Yes, I can only get 2 screws off, I can't see anything even after prying back the one slight edge back. I am so frustrated.

gst85 :

i understand,what you most likely have is a bad compressor,which is common on these models.

Customer:

What do I need to do?

gst85 :

to fix this problem you would need to have the compressor.

gst85 :

about how old is this model?

Customer:

2003

gst85 :

the freezer and fridge are completely warm?

Customer:

yes

gst85 :

ok your compressor is just going to be the problem. to have it replaced your looking at $500 to $700,but it would be up to you to decide.

Customer:

what do you think? replace the compressor or get a new refrigerator?

gst85 :

replacing this model would not be cheap .i would suggest that you get a few quotes before you decide .

gst85 :

it has been good to you for this long,i think that it may be worth the fix.

Customer:

Wow, I did not expect that response. Thanks for your response. This has been well worth the money. I appreciate your time and advice. Thanks!

gst85 :

your welcome,

gst85 :

good luck to you.

gst85 :

please leave feedback.

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