How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Appliance Tech Larry Your Own Question

Appliance Tech Larry
Appliance Tech Larry, Home Appliance tech
Category: Appliance
Satisfied Customers: 19181
Experience:  Over 35 years of in home appliance repair and service
14308609
Type Your Appliance Question Here...
Appliance Tech Larry is online now
A new question is answered every 9 seconds

I have a 1 year old Kenmore Refrigerator (model no. 795.71302.012).

Customer Question

I have a 1 year old Kenmore Refrigerator (model no. 795.71302.012). About 3 months ago, it started making a loud noise while the circulation fan is running. The noise comes from the lower freezer area. I surmised that the fan was hitting ice that had collect and turned of the power and removed the freezer drawer. I then used a hair dryer to blow warm air into the fan housing. Noise gone. But within about 3 weeks it returns.

Is this a design flaw. Is there a fix? I don't relish melting routine every three weeks.
Submitted: 2 years ago.
Category: Appliance
Expert:  Bryan replied 2 years ago.
Hello, Thank you for using this service, I will be helping you with your problem today

you have a defrost issue. the defrost system in the refrigerator isn't working. do you have a volt meter?
Customer: replied 2 years ago.
Yes.
Expert:  Bryan replied 2 years ago.

OK. after pulling up your model the problem is the defrost thermostat, this is a common failure on these. its part # XXXXX on this diagram.what you need to do is take the freezer apart again and while this is still cold (it has to be cold to test) unplug it and test it for continuity. it should have continuity. if not replace it. theres a link below where you can order it. this runs the defrost heater and if its bad this will not defrost so the problem will come back after a few weeks.

link to part

http://www.repairclinic.com/PartDetail/Defrost-Thermostat/6615JB2005C/1268258?modelNumber=795.71302012

thanks and best wishes, Bryan

Customer: replied 2 years ago.
Is the thermostat accessible from the front or do I have to come at it from the back?
Expert:  Bryan replied 2 years ago.
you need to remove the panel inside the freezer behind your food . # XXXXX on the diagram. once thats off you will see the evaporator coils and the thermostat is on the side of the coils, theres a plug to unplug it so you can test it. also after you test it take the hair dryer and defrost the coils completely and then put the cover back in. it will run correctly until the part arrives.
Customer: replied 2 years ago.
Sorry I've taken so long to "accept" and rate your answer. I wanted to to get into the first phase of this job so that I could makes sure there were no complications, but it turned out that I was unable to get to the job until 11:30PM. Anyway things went smoothly. I disconnected the thermostat discovered that there are four different leads (two circuits). One showed no resistance and the other did. I've gone ahead and ordered the part through the RepairClinic link you provided, but it would be helpful if you guys provided a little more info (in this case, e.g., check for continuity between the red and brown wires). Remember, your customers are using your services because they have no manuals! I plan to "Accept answer" (if this fix the problem, I will have saved a bundle), but could someone please confirm which of the four leads in the plug were to be check for continuity? Thanks in advance for you help.
Customer: replied 2 years ago.
Relist: Incomplete answer.
The answer was fine as far as it went, but technicians don't anticipate what information will be needed. Follow up are required but they frequently can't be there when the follow-up question is posed.
Expert:  Appliance Tech Larry replied 2 years ago.
Bryan is off line so is there anything i can help with?
Customer: replied 2 years ago.
I don't know if you have access to the thread, but Bryan had advised me to check for continuity in the defrost thermostat, but he didn't specify which circuit (there are two pairs of wires). One pair (the orange pair) showed no resistance; the brown and red pair did. Thanks.
Expert:  Appliance Tech Larry replied 2 years ago.
when you removed the inside back panel was the coil covered in frost?
Customer: replied 2 years ago.
Oh yes, Everything was iced-up and the fan blades were knocking against some ice.
Expert:  Appliance Tech Larry replied 2 years ago.
was it ice or was it frost?
Customer: replied 2 years ago.
Ice. Chunks were around the fan (hence the noise) and a lot was stuck on the panel that I removed as well,
Expert:  Appliance Tech Larry replied 2 years ago.
you do need to replace the sensor Bryan was telling you about and you should get continuity though both sides but you also need to replace the freezer door gasket, its sucking air from somewhere around the door to be causing the ice itself to build up around the fan and the part number for the door gasket is ADX52752607 which cost about $37 and between both of these it will fix all your problems ,, thanks
Appliance Tech Larry, Home Appliance tech
Category: Appliance
Satisfied Customers: 19181
Experience: Over 35 years of in home appliance repair and service
Appliance Tech Larry and 6 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.