Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi my name isXXXXX will try and help you.
Not sure how long you had the power disconnected but disconnect the power for at least 5 minutes to try and clear that.
If the buttons are continually flashing that indicates a stuck key and it may not be able to be reset and the control panel would have to be replaced.
I did that. It was disconnected for 10 hours overnight.
The other thing you can do when you have the power disconnected is to open up the control panel and disconnect the ribbon from the control panel to the mother board and clean it but if it happened after the buttons were pushed it's prabably a stuck key.
One additional factor is that after about 15 minutes the "normal wash" button quits flashing and only the "soak & Scour" button continues to flash.
So I have no other option than to call a repair service?
Can you open up the control panel on your own?
I have never attempted it, but I am pretty handy with such things.
It would take a number 15 or a number 20 torx bit and a 1/4 inch nut driver
I have those.
Not hard to do just disconnect the power first and remove all the screws that hold the control panel on and in some cases the other screws that hold the front cover/panel in place
The screws are on the inside prtion of the door open it up and the screws go from the inside out
What is the complete model number of the unit? There are letters and numbers after the xtp
Thank you, XXXXX XXXXX try what you suggested. It will take me a couple hours as I have an appointment from 10 to 11 AM.
The Model # XXXXX XXXXX serial #FT0302421
That is ok, if you need further assistance just let me know, disconnect the ribbon at the control and clean it, if that does not work then there is a stuck key and the control would have to be replaced to solve the issue
could that be a T7?
Or a T1 instead of a 17?
Do I need some way of resuming with you, or is this my completed transaction?
The 17 or I7 or what ever is the color designation so should not affect the model at all.
You can pick up were we left off at any time, just remember your log in information or copy this link and save it
Your welcome, let me know if you need any further assistance and please remmber to press the accept button and leave a comment when you are finnished, thank you and have a great day.
There isn't a 17
and it's a series number and the color designation makes a difference if you need the control panel
Not sure which model is yours?
Check your product for its u
There are 20 models and those last 2 digits are very important
You are right, with the magnifying glass I can barely make out the the last two digits are T7
ok that is what I thought yes they are very hard to read
PART NUMBER:(NNN) NNN-NNNN/p>
Substitution:(NNN) NNN-NNNNLearn why
Should I "save and exit" or "Accept"?
Your welcome depending on the color and if needed would be one of these control panels
Either one will save this to your question list, the difference is I get paid after you press the accept button